Hamilton BeachReviews of hamiltonbeach.com

I purchased a stand mixer. The wire whisk broke and so far I have unable to replace that part. Contacted Hamilton Beach and they send a letter saying that they would get back with me soon. As of now, more than a month, I have not received or heard nothing from them.

I bought an electric citrus juicer 4 months ago and it is already damaged. I'd love to return it.

Purchased a blade online, check the shipping price which looked to be only a few dollars more. 8.92 with 2.50 shipping. Ordered and got the invoice. the blade was 8.92 BUT THE SHIPPING WAS $10!!! OMG Ten dollars shipping for an eighth dollar blade. I could have walked to the store and just bought another chopper. or two for that price. I contacted them IMMEDIATELY and, of course, the next day, got an email saying "OH SORRY It's in the warehouse. BULL. Never another Hamilton Beach Anything EVER. And every one I know will hear my complete dissatisfaction. Im retired and live on 900 a month.. I CAN NOT AFFORD A 10 DOLLAR CHARGE FOR AN 8 DOLLAR BLADE.

Very disappointed in the customer service. We bought a coffee pot and within a few months it started leaking water. I sent an email and they said someone would get back to me. But we have heard nothing from them. I thought if they did reply we would go and buy another one and give the brand one more chance but I have heard nothing. So going to go get a different brand next time.

Run as fast as you can from this company. STAY AWAY. I received a Hamilton Beach toaster oven as a gift in December 2021. The bottom heating element worked sporadically for the first 2 months and then stopped working totally. I contacted customer service in August 2022 via email, they have no phone customer service. They tell me it's not covered under the 1 year warranty because they have to go by the date in was produced as stated by the serial number. I was a long time loyal customer. Never again......

Purchased an Egg Cooker from Best Buy. The had it shipped directly from HAMILTON BEACH’S warehouse. It finally shipped after 3 days. On arrival by UPS we saw the box was covered with pictures of a DEEP FRYER and the words HAMILTON BEACH DEEP FRYER??? We opened the packing slip to read the HB document that stated EGG COOKER - AND ITS SKU NUMBER. Nothing about a DEEP FRYER. When we reached Best Buy they were NO help. We then called Hamilton Beach only to find a recording and NO ONE TALKING TO CUSTOMERS!! The recording to send your complaints to an email address??? We did so and they refused to help stating we had to deal with Best Buy - it was their problem. Keep in mind that someone in their warehouse sent the wrong item even though the order, and their own packing slip stated what to send. That in addition to pictures ALL OVER THE BOX of the wrong item! NO CUSTOMER SERVICE - BUY FROM OTHER COMPANIES!!

The products are great but the customer service and return process is sorely disappointing. I would buy their products at other resellers for a better experience. There's no digital way to cancel your order or process a return. They make you call or email them. First try they wouldn't resolve an issue that was due to a glitch in their system and then wouldn't cancel my order. Second try they didn't even respond to my email. Trying again just to process a return but I'm not hopeful. Definitely not buying on their site again. Better off just buying from a distributor.

We purchased the Hamilton Beach steamer. After several uses the handle broke on the lid. I contacted customer service. They would have replaced the broken lid if it was in stock, but it was on back order. Instead they replace the entire steamer with a new one. That’s great customer service that went above and beyond. Robert Wright