Hamilton Beach® products are thoughtfully designed to make your life easier— from preparing delicious meals effortlessly to making your clothes look their best.
Hamilton Beach (hamiltonbeach.com) has 277 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing277 approved reviews, newest moderated first
Allen K.
I recently wrote a review about a defective toaster oven, I had purchased from Hamilton Beach. I was upset because their email indicated that it could take up to 3 days to get back to me.--Imagine my surprise, that 12 hours later HB said that a replacement would be shipped to me within a week---it was & works GREAT.
Brigitte Gauthier A.
I have a Hamilton Beach deep fryer. I accidently threw the carbon filter out as I could not get it clean thinking I was just gonna replace it. It ends up that you can't buy one through the company cause they don't have any. I have to throw away the appliance cause I can't use it without a filter as the house gets full of greasy smoke.
lesley G.
I bought a Pizza cooker, round for pizza's and more. It will not cook!! Top element will not get hot enough to cook the dough. Sept. called them ...Machine only!!! Filled out online form Sept. 28....no contact Oct 12th...filled out another form....no contact. Nov. 16th...sent a letter. This is Dec. 7th...now phone number is no good. NO warranty is available? Don't buy anything from this company.
Krys S.
happy and not so happy...happy with my flex brew 3 years no problem great brewing options now the NOT HAPPY :( dropped my pot order replacement 1 week not showing shipped yet? customer service response is to basically wait 7 days to see if shipped and another 7-10 for after to see if it arrives??? ITS MY COFFEE POT! THANK YOU AMAZON not Hamilton Beach order after market replacement from Amazon. fits Perfect AND arrived in 2 days.
Stan
Terrible customer service. You can never speak to a rep. The phone numbers they give you always refer you to their web site. I want to speak to a service rep.
Lisa
We received a flex brew as a gift. Lasted a little over a year and then crapped out! Customer service said they’d give us a 15% off coupon….big deal everyone on their site gets that!! You’d think an item at that price would last a few years! Our cheap Walmart pot lasted 5!! Crap product with no offer of any value to help! Would never buy again
Calin W.
I received a Hamilton beach breadmaker for Christmas, My very 1st time using it it made this horrible clunky noise, I recorded the sound and stopped the breadmaker just in case, I reached out to Hamilton beach customer service only to ask if the noise was normal, And they only kept asking me for a receipt, Make and model, I informed them that I got it as a Christmas gift And gave the information of the people who had got it for me , They had ordered it off of their website and I wasn't asking for a refund I just wanted to know if it was normal, They didn't respond For a long time, I wrote repeatedly if finally getting a response saying that I needed to give them a receipt and they would give me 10% off of a different breadmaker, Mind you these bread makers are very expensive, I informed them that I didn't want a new breadmaker I just wanted to know if this noise was normal and if it was OK to use still, They responded saying it was over my 30 day return policy and if without a receipt they couldn't help, I told them again that I'm just asking if the noise was normal, at no point did I ask them for a refund or a replacement, I wrote them multiple times, Asking if they had somebody who could just help troubleshoot the machine, If it something that could be fixed because I cant afford to buy a new one and it was important Gift that my family had saved up for. After months they finally responded and only said "it is a normal and expected occurance "... So I used it and the 1st time I used it after they told me it was normal it was broke and I brought it in to Sears and they advised that it Had a bent piece that would have been easily noticed if they didn't brush me off and looked at the original video i had o sent them and I could have gotten a replacement part
Barbara L.
I ordered a lid- container for my blender.When ordering it there was no image available. I thought I was going to receive a lid and container. All's I received was the lid.I needed the container more then the lid.I think the title of lid- container is very deceiving. I wanted to call to speak to someone.There are many different numbers to call but everyone is the same.You can't speak to a live person no matter which number you use.
