Hamilton Beach® products are thoughtfully designed to make your life easier— from preparing delicious meals effortlessly to making your clothes look their best.
Hamilton Beach (hamiltonbeach.com) has 277 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Victoria W.
We use our toaster once or twice a week.sometimes less. Bought your toaster because HB used to make an affordable product that lasted for the expected minimum of time. We used it 2 times and after than it was broken. Sad to see what crap you all have stooped to selling.
Dante P.
It's funny that 5 star review, about them standing behind their brands. I'm sure they do, if the one person that takes care of Hamilton Beach and weston and whatever other brands actually decides to read your email. Here is the straight story on this. First off Amazon is a major company but they have people answering the phone for the issues that a customer may have. So, don't tell me that HB or Weston is unable to fo the same I buy from Amazon because, if i have an issue I can get a person on the phone to help me. I've bought this weston vacuum sealer twice from Amazon and it doesn't work. Rather than return it, I figured, I would give Weston a call. Maybe there is something o Im missing.They have a message that refers you back to the website. There is no real help and that makes the brand unreliable. The best thing to do is to pretend they dont exist. They obviously don't stand behind their products. If they did they would provide a way for people to get in touch with them by phone. This has to hurt their bottom line. It's too bad because I think they have products that are worth the wild. But if you can't get a person for warranty or other issues, it's best to pick the item that isn't as good but one that you can speak to a person. If there was a better way to resolve your issues that would be great. The best way to give good customer support, is to allow a person to speak to another person and you are not providing the best way for the customer.
Linda
I am having trouble with my HB flexbrew coffee maker. It is defective. They told me to pay $5 and I could submit a claim. Seriously???
Justin V.
The 10 speed blender I purchased is a piece of sh!t. It can't even make smoothies.
Eddy
Bought a coffee maker from Hamilton Beach and within two weeks the carafe broke. Bought a new carafe on Hamilton Beach's website ($27 with shipping on top of $100 coffee maker). They sent me the wrong carafe. But because water was placed in the carafe before I figured out it was the wrong Carafe they will not give me a refund or send the proper carafe. I will never do business with them again. Buyer beware.
Emma C.
I would like to leave a review for Hamilton Beach, I have never received better customer service honestly in my life. I would never have thought my air fryer breaking would make us so happy, but they helped us the day we emailed them, they were so helpful! I could not be more pleased. Thank-you!
cindy D.
After 8 years with the same toaster and a failed attempt at a coffee maker by keurig, we found the" flex brew trio".. what an amazing machine..
Lisa P.
Can’t get a hold of a live person and my grinder does not work after 5 uses they don’t answer emails either will never buy again
