Hamilton BeachReviews of hamiltonbeach.com

AVOID THIS PRODUCT !!! BLENDER There should be an option for no star this kind of experience. This is the worse product you could have for a business. It's not just breakdown very easy, their warranty is absolute bad. They provided fix but not fixed, after 2 times of fixing and still not working they still sending us to more fixing instead to replace the new one. The person name Tracy (call records number 33271) speak over voice because I dont agree to further fixing and call me yelling when she the one change her attitude when I dont agree to further fixing. As a business owner we have loose money over product that break easy like this, and time to bring it to fix back and fort. We have now purchase a nutri bullet and it work brilliantly. AVOID THIS PRODUCT !!! I have now lodged consumer affair again this company. And International Catering Equipment Pty Ltd who sold us this product and who has the worse customer service.

If I could give a no star that would be more accurate! I purchased a slow cooker and the glass lid exploded and shattered. It wasn't hot It was sitting on my counter and just emploded glass everywhere!! I contacted Hamilton Beach Customer service via email and there is no other way to contact them they do have a number but it's just for show, it will just loop you back to tell you to email them. They finally responded by telling me there may have been a slight flaw..dangerous flaw is more than defective.. but because the warranty may be expired too bad! Too Bad!!?? Too bad that your product is dangerous and could have cause severe injury to someone!?!? I have children and that glass went everywhere!! Too bad that maybe it needs to be looked into and recalled!!! Do Better Hamilton Beach!! You did not offer to request me to send you the "FLAWED PRODUCT" you said too bad your warranty has expried ..Your products are terrible and so cheaply made that they are dangerous. Not Worth the risk to me to buy a cheap product from a careless company!! (minus)-100 ⭐

Have a relatively expensive HB Food processor (Model #70825). A small plastic piece on the top of the work bowl broke, which tells the machine it is safe to operate. Apparently customer service consists of sending an email, which is impossible as I continue to get an "error processing message-try later". Tried corporate-not live people (I realized later that all their stuff is made in CHINA). Left message, but crickets so far.

I received a 12 quart slow cooker as a gift. I contacted the co. about it getd too hot on the outside. Thry refused to replace it. Charles humphrey 4783900566

WORST WORST WORSt customer service ever! Run as fast as you can from Hamilton Beach products. You only can contact via email, then when you ask in your email for a call back they say they tried to call and got no answer so then they close your case! My 9 month old coffee maker died, I provided receipt and original packaging to return, nope they offer to replace with a unit that is half the value of the broken one. They claim that model is no longer available, yet there are 66 units in my local store! They do not honour their warranty. And do Not really care if you’re happy with the service. Basically this is what you’re getting to replace your expensive coffee maker and it’s not open for discussion! RUN is my best advice!

I purchased a mixer grinder from Currys. The mixer grinder has a five year warranty, and I have only had it for one and a half years. A stainless steel mixer jug has been cracked from the bottom. Because I did not register my product when I purchased it, I cannot obtain a replacement jug. Worst customer service ever

I ordered a coffee pot off their website with the model number, then they tell me that I ordered the wrong one! They sent me the wrong one, I had to pay for shipping to have it shipped back! 25 dollars later on top of paying for the wrong one! I still haven't received a refund for the wrong one or any type of quality customer service! Don't buy any of their products HB,Proctor Silex either!!

I purchased a Black Stainless Flexbrew coffee maker. The Carafe Side Lid was broken and would not stay in place. I should have returned it to the retailer but Hamilton Beach asks you not to and instead send it to them for evaluation. I thought I was doing the right thing by sending it back to them, but the customer service has been horrible. I have no idea how they stay in business. I had no communication from them. When I e-mailed them to give me an update, they replied "We ask that you allow 6 to 8 weeks for your return to be processed and evaluated." It has been three months since I've had a coffee maker. I'll never purchase a Hamilton Beach product again. BEWARE!