Hamilton BeachReviews of hamiltonbeach.com

Hamilton Beach microwave model P10034AL-T4A died after 2 yrs. It was bought in 2020 and I received it as a Xmas gift. Sat in the box never used until 2022 and died in 2024. I know thing are made to be disposable today but cmon.

Buyer Beware....and I mean BEWARE!! Never again will I purchase "ANY" products from HB. Hamilton Beach is a long time company....but trying to get ahold of anyone to speak to is virtually impossible. Never again, will i purchase a Hamilton Beach product due to 'lack of customer support', or should I say 'Absolutely NO Customer Support".

Read as many as I could since it's triggering to see Hamilton Beach be so brutal to loyal customers,any customer who simply thought they are a tier A brand. NOPE. Since 2018(?) Hamilton Beach cannot build a functioning website where customers can COMMUNICATE with them. Try using their site's webform, type out your message,it goes NOWHERE,errors. Try phoning ,it either hangs up after ...rings,or the bot babbles,and the system hangs up. Ordeal began in the summer of 2023, trying to reach customer service. I was a supporter of Hamilton Beach post ordering a counter grill from a points program that was sooooo good! Tried an electric kettle when it came time to replace a plastic one was Salton I think due to age,and not wanting plastic. Hamilton Beach kettle lasted about a year? The warranty replacement lasted about 1.5 years. YES, they honored the warranty! Issue now, trying to tell them the dangers of the replacement. Shock risk,and hot steam leakage from where it should be SEALED to prevent scalding. Actually WAS willing to have a replacement under warranty again. Quality issues given the other reviews is clear. Also NEVER buying this brand, ANYTHING else they make* OMG,Hamilton Beach international appears to be in Mexico - explains culture ? It has a licensing arrangement with SubZero who owns Wolf for its Wolf line. I own a Wolf oven. Re-evaluating this situation considering the price point!! Irony. If many here bought from Amazon,Sam's Club,or Costco, you may at MINIMAL receive a (pro rated)credit* on a case by case basis. NOT suggesting Amazon is perfect. They are reachable,and attempt to have functional staff* Hoping retailers tabulate the complaints, returns,and reduce their Hailton Beach orders!

Got the Flexbrew coffee maker, worked for 2 weeks. Now the single serve side has an overload error and doesn't work. Tried everything suggested to correct it, nothing worked. Tried online customer service, was asked to pay a $5.00 refundable fee to get secure help. Didn't do it. Can't reach anyone at the customer service phone number. I'm done and will never buy another Hamilton Beach product again! Should have went with the better, more reliable brand I was looking at, but tried to save some money buy buying this brand. Learned my lesson the hard and expensive way buy choosing this brand.

coffee machine, arrived with a 2 pin plug and instructions said do not use an adapter. If an adapter can be used then for a £100 machine I would have paid the bit extra. now got the trouble of returning it.

Fantastic customer service. Before I know it the matter was resolved. This has been a great experience and I felt at this place where customers are valued. Looking forward for my another purchase straight from you and not from other subsidiaries.

Looks great but never gets warm enough. We bought the stainless steel maker with the pod single use. It’s so unfortunate that this coffee maker failed all the way around. The customer service lacks everything! I don’t think they read my return/exchange request. It was a simple we “don’t do returns on unopened or used products”. Wait…I would t know that the stainless steel machine didn’t get warm unless I tried it. So unfortunate! This machine was to be used a a second machine and mostly for single serve. We have a LOT of company year round and needed a backup. Never again!! Should have bought on Amazon!! At least I could have returned or exchanged. I went directly to the website. Big mistake.

Paid over $100 for a white Hamilton Beach coffee maker at Macys less than a year ago. Used only for Easter guests and glass pot had a crack at top. Felt the pot was defective to crack in that area. Hamilton Beach did nothing to help. Informed pot was discontinued, no replacement parts. Would not order even a black pot which would not match. Gave me a web site to order a black pot and it was out of stock. So disappointing, thought Hamilton Beach was a reliable company, quite the opposite. Very poor customer service.