Hamilton BeachReviews of hamiltonbeach.com

Purchased a food processor to replace an old one we had (same brand, just a newer version). The new version did not work well. I contacted customer service several times (the only option is to email them, the phone number on the website does not allow you to speak to anyone) and they told me via email I needed to "cut the food into smaller pieces before processing" which I had already replied that we had tried that and it does not help.....the item is under warranty but they refused to call me or let me speak to anyone other than the person in the email. Even after I explained I had already tried all of the troubleshooting suggestions (which did not work) they said that "troubleshooting steps have been provided to you and "further correspondence regarding this matter will not be provided" and closed my claim. I used to be a loyal customer but I will never buy another product from them again. The worst customer service I have ever seen and the item was not cheap.

I was looking for coffee pot/ glass kettle replacement for couple month but was hard to find the right size that matches the machine . I sent the issue via email to customer service and the asked serial number and model number after providing it , they ask what is the issue , after sending issue again, one more time they ask what is serial number , then what is the issue .... is just the lope of question and not assisting with issue, so was a tribble experience with customer service , and I will throw the whole coffee machine because there is no kettle replacement.

I have a Hamilton Beach indoor grill that had a warped grease tray which won't close completely. So I ordered a replacement grease tray which did not fit any better. I asked for a refund and they gave me nothing but the runaround. First Albert wanted pictures of the model number and series number of the grill. I sent that and he replied that it is the correct part that was sent to me. Then he wanted a picture of the shipping label, picture of the bar code on the box and a picture of the part sitting next to the grill. I sent that and he replied to send a picture of the part inserted into the grill. I did and you can clearly see the grease tray does not fit. Now he won't respond at all. I will never buy anything from this company again. $30 for a grease tray is down the drain, but so is this company. Stay far away.

Email sent to Hamilton Beach, Jan 1. Have a 74250R Series Type EK04 Electric knife. Had 2 before inherited from parents..that were HB. One I have from you now is terrible by comparison. Tried to cut cold turkey breast over Thanksgiving and country cured ham just now. Tried is the operative word. My chef’s knife used manually was more effective. I’ve always bought Hamilton Beach for quality and paid more because it was worth it. I thought this knife was frankly too cheap for the value but trusted the brand. I see it is made in China….which can be fine if quality control is managed as I’m more practical than political. The motor works so it must be blade set up or engineering design. I need one that works or my money spent returned. Honestly I expected to pay $40-$50 for it instead of $30 ish. Response was “Design suggestions and comments do not go unnoticed. We will forward your comments to the appropriate individual for consideration. Thank you for your patronage to Hamilton Beach Brands, Inc.“ So…weak…nothing to help. I’m buying something else.

Bought a Hamilton beach rice cooker on November 2. Used it fir thec2cmonths I had maybe 5 timed. The last time I used it, I guess it died halfway through the cycle. I cleaned it put and plugged it in to try again. It did not work at all. No power, no nothing. Contacted customer service no response in 5 working days. I won't be using Hamilton beach products in the future.

I'm not surprised at all to see they have 1.5 stars. I've never had to deal with them before this, and I've used their appliances before with no problem so I was under the impression they were a good brand. I'll never be purchasing from them again. I bought a stand mixer from them in April 2023. It broke in December 2023. 8 months later. It's not like you use stand mixers every single day, I've used it maybe 5 or 6 times and it broke. I purchased an extra four year warranty through Allstate, but they told me to contact the manufacturer because it had been less than a year since purchase, so I did. First, they did not ask me for a receipt, they only asked me for the serial number of the product. Then, they told me that because I did not provide a receipt, the warranty had expired in 2022 and they offered me 15 percent off a new device. I said actually, I have the receipt, you did not ask for one. After that, they said okay your product is covered under warranty and we are sending it to "incorrect address." Less than 10 minutes after I recieved this email, I sent them the correct address. They told me there is no way for them to correct it. I said, okay, so it's just going to be sent to the wrong address then? They said yes. It can't be changed. I said I want to speak to a supervisor. They wouldn't let me speak to a supervisor. They said they "sent it to the supervisor and they suggested to contact UPS". Fine. I contact ups and they tell me my tracking number, copied and pasted from the email they sent me, is invalid. I email Hamilton beach again and they tell me to wait 72 hours. You're telling me the product isn't even shipped yet and you can't just change the address? Or verify the one you have is correct before you send it out? Absolute worst customer service ever, worse than cricut (whom I've also had an awful experience with), I've never ever dealt with anything like this and I have worked in customer service so I rarely ever leave bad reviews because I know how it is. Reading everyone else's reviews has me feeling validated. I'll be following up with a claim at allstate, thank God I purchased that extra warranty. If they deny me, I'll try UPS again in 72 hours but if that doesn't work I'll cut my losses and purchase from a company that cares about their customers. Insane how you can treat your customers this way when we literally pay your bills. Sorry for the long rant, this just happened this morning and I am livid.

Here's one for ya! I have a Hamilton Beach coffee maker and just needed to buy replacement filters for the basket in the water reservoir. I ordered them off of Hamilton Beach's website, directly from the exact coffee maker page that I have and received them in less than a week. When I went to install them, they are too small and do not fill the basket, therefore, water rushes right AROUND them and into the coffee maker, not filtering a thing. I reached out to customer service and here's their response...WTH is the purpose of a filter if it doesn't seal the water inlet?!? Stephon (Hamilton Beach) Dec 14, 2023, 15:02 EST Pete Thank you for contacting us. The filters are not met to fit into the a slot in the appliance. As long as the filter is in the water, it is filtering the water. If you want to return, we will be happy to assist you with returning your order. You will need a return authorization number which xxxxxxxx, Please write this number in a large dark number on the outside of your original product carton.  Please mail package back to: Hamilton Beach Brands Internet Return 200 Trimble Plant Road Southern Pines, NC 28387 Once the noted item has been received and processed, we will issue a refund. Please note, shipping and handling is nonrefundable and return shipping is not covered.

1) Wanted to register my newly purchased product, but the site won't accept my registration and keeps asking for a required field that DOES NOT exist. 2) Also wanted to review the product: programmable defrost slow cooker. I bought this to replace a 30 year-old Rival Crockpot that gave up the ghost. Negatives: the removable crock is impossible to clean. I made a chicken broth soup 1st day and it stained. Really? And the lid is so light that the bubbling/condensation kept lifting it, spraying liquid all over the counter and floor - it was NOT filled to the top, but 2" below the top. Positives: pretty to look at, programming is easy.