Hamilton BeachReviews of hamiltonbeach.com

I bought a Hamilton Beach Blender. It broke. I bought it new. I've only used it three times. Hamilton Beach won't send me the cutting blade assembly. I will never buy a Hamilton Beach product again!

I would give this company no stars if that was an option. Very poor product quality and even worse customer service. I received a damaged/used part to a slow cooker. The replacement part which is actually the ceramic crock was also damaged. The replacement of the replacement was damaged as if someone took a hammer to it. I eventually just returned the entire item. However, the entire process was a string of gaslighting and frustration. A lot of time wasted trying to rectify each situation. What s scam they have going on with their Amazon store. Which is not a third party seller as they want you to believe. Scam, scam, scam! Their company website and Amazon site utilize the same customer service called zendesk. This needs to be shut-down!

About 1 1/2 years ago we bought a Hamilton beach coffee maker and we love it. Still performs like the first time. Soo happy with your product. I remember this brand from growing up. Thought we'd take a chance on it, better than doolar guber store lol. Thank you for an awesome product.

Purchased flex brew coffee maker. After 2 months use it began leaking into the casing and out beside the power cord. They replaced the machine at no cost. Two weeks of using the replacement it started doing the same thing. They had me return it so they could do a quality control inspection. Machine was returned to them in April. Here we are in June still waiting for replacement #2 in spite of the fact that I clearly stated that I wanted a refund. Save yourself the trouble and don't buy their products

Absolute shambles of a company. Cannot even schedule a decent pickup of a faulty juicer/blender. Never buy anything from them.

I can't describe how awful their products are. The last straw was a blender whose bottom came off as I was lifting it from the base with all the $50 worth of premium ingredients for a cake pouring out onto the counter and floor. total crap! I will NEVER buy anything from this awful cheap crap company.

Do not order online or purchase their products in the store. Their products are junk and they DO NOT back up their products. Their blenders leak because lids just sit on top and are not secure. Can be very dangerous and messy. I sent them an email on the concerns of the dangers of their product and they said to bad, So sorry you don't like what your purchased, Their is nothing we can or will do for you.

And honestly, you'll be better off never purchasing a Hamilton Beach product again. I honestly wish I would have seen all of these reviews prior to ordering what turned out to be a malfunctioning piece of garbage. So, here's another negative review for a company that does NOT care about their customers at all! The following is what I wrote to my bank because I've been trying to do a dispute with them in order to get my money back since HB refuses to give me a refund even though they have had my unit in their possession since January…. On December 5, 2023 I ordered a Sure Crisp Air Fryer from Hamilton Beach.com for $128.69. {Model # - 31193} On December 6th I received an email saying they shipped the unit out. It only took a week for me to receive the unit, which I received either December 12th or 13th, By December 28th I emailed Hamilton Beach to ask for a refund because I felt I had received a malfunctioning unit. When I cooked a pizza, it took 40 minutes (which means an extra 20 minutes on top of the normal 20 minute cook time) and it was cooked unevenly. (The back was darker than the front, meaning it was heating unevenly.) I had also used the air fryer prior to emailing them, and as I told Hamilton Beach, my french fries came out soggy like they were baked in water. I was told that in order to possibly get a refund I had to return the unit to them and it will take 6 to 8 weeks for them to run their tests to see whether or not the unit is functioning properly. I figured there was no way that this thing was going to pass any of their tests, so I said okay to their procedures and I received the shipping label through email. I packed everything up and dropped it off at my nearest UPS location on January 8th. On January 17th, I messaged customer service representative Jessica asking if they did receive the unit, to which she confirmed its arrival occurred on January 18th. (Her email with this information came to me on the 19th). Again I asked Jessica if I could just get a refund because I was completely dissatisfied with the oven and was uninterested in receiving a replacement. She again stated they have to do this testing first that can take up to 6 to 8 weeks. Since I felt I had no other options, I said okay and I waited. This is precisely why I did not do a dispute with {my bank} sooner. I was giving this company the opportunity to provide the customer service experience I thought I was going to be receiving. Instead, I ended up waiting nine weeks and had to email Jessica again to find out if the tests were completed. And to my complete shock and disappointment, I was informed that the tests were complete and the unit was found to be “functioning as designed”. Which now means they're absolutely refusing to issue me a refund, and the only option they left me with was for me to pay $14.99 for them to ship me a replacement unit. Which in turn as you can read in the emails, I asked her if my unit was functioning properly why do you need to ship me a replacement unit? Is it just me or does that not make any sense at all? I even filed a complaint with the BBB but they are unable to help with any kind of resolution because HB is saying I don't qualify for a refund. So the BBB said there was nothing further that they could do and closed the case. How does any of this even make sense when I don't have the product anymore? They have had my unit since January and I have their customer service representative’s written confirmation about this. I have stated numerous times I don't want anything back but my money… HOW IS IT LEGAL FOR A BUSINESS TO KEEP SOMEONE'S RETURNED PRODUCT AND THEIR MONEY? Oh, and I've also been asking Jessica for proof of the testing that they allegedly did, and she is no longer responding to my emails.