Hamilton BeachReviews of hamiltonbeach.com

Crockpot cooks too hot

Don’t buy Hamilton Beach Kettle. I had one still under warranty. The company wants $30 for shipping which this stuff is made in china (cheap). I will tell my story on Facebook and other media platforms

I ordered from the Hamilton Beach web site additional espresso maker parts that did not work. As they arrived after I had left for a 3 month trip, I was told when I arrived home and found that they would not honor a warranty on a their own product bought off their own website. I will not buy any Hamilton Beach product again, as you cannot even get guaranteed parts from them.

A Hamilton Beach kettle I bought in July 2023 for $32 + tax, stopped working completely in September 2024. As it was over 1 year from purchase, the manufacturer's 5 warranty was applied for. After sending all the necessary details to them, they replied that they would replace it for shipping costs of $29.98, almost the same value as the purchase price. Duh. How does that make sense? I'll just go buy another kettle and it won't be Hamilton Beach.

Recently had reason to speak to customer service, not something I'm good at, the lady I spoke with was patient,polite and more than willing to help and advice,I would have no hesitation in buying goods from Hamilton Beech in the future,as of now I will probably buy direct rather than buying through a third party, more than satisfactory outcome

If I could have given a zero, I would have. Purchased a personal blender and e-mailed customer service due to a problem with it. Took over a week for a response and did not receive any resolution from them. Will never purchase another Hamiton Beach product.

Toaster broke in 9 months. Refused to replace and warranty procedure is extremely painfull. Prepare to wait weeks for a replacement because they dont reply to an email for 4 days so the back and forth is maddening. worst company EVER!!! STAY AWAY!!!

I bought a HB Blender on 22/08/2024, from the HB website, today it’s 26/08/2024 & the item, which was paid for in advance, still hasn’t been dispatched. The warehouse is in Mumbai & so is the delivery address yet there’s no sign of the item being delivered!! Customer service is absolutely useless. Never again HB!! I certainly won’t be recommending them either! OID89