Hamilton BeachReviews of hamiltonbeach.com

11 cu ft freezer (garage ready)...product working great so far (7 months or so), but customer service is horrible. they just couldn't respond to email in timely fashion--had to resend multiple times, then they said someone would call--why not just respond to my simple questions (that were clearly articulated in the first place) via email? I missed their call, and Gab left a terribly inaudible message. so, yes, had to send ANOTHaER email...which they NEVER followed up on. I had questions on clarifications regarding their manual--some phrases were clearly translated from non-English...tsk, tsk...and I guess I'll have to make due with my own interpretation. v sad....:-( leaving 5 for product and 1 for service, so averages to review of 3.

If I could give it a 0 I would have. I bought a water kettle from them and the auto shut off malfunctioned and my one kitchen cabinet is ruined. Contacted them and they wanted me to keep the item which I could not afford to do since I needed a new kettle. We use it every day. I reached out to them on Amazon with no reply and it took forever to reach them by email. They won’t do anything without the serial number but unfortunately I wasn’t told this in the beginning. Now it’s too late. I had the scan bar from the box but that’s not good enough. I will NEVER purchase another product from them. Poor quality and customer service!!!

Yesterday I received a Hamilton Beach Stack & Snap Duo Food Processor which I had ordered via the Hamilton Beach website. When I tried to use it, the machine would not turn on. After a few minutes, I noticed that the cord had been partially severed. Furthermore it appeared that this particular machine had been returned to HB by another customer because of the fact that the cord was not in it's retracted, unused position. Also, there's a small piece of broken black plastic and I do not know what part it goes to. It seems that Hamilton Beach customer service is pretty much non-existent. When I called their phone number, I got a recording telling me to chat online. On one chatline, after stating my problem, a page appeared telling me I could pay $5 for the opportunity to speak with a technician. I received a very defective product, so why do I have to pay $5 to speak with a tech? I used another page to send a message to hamilton beach explaining my problem. I received a canned response that they will review and get back to me, and please allow up to 2 weeks. If this product was not damaged and unusable (because of the severed electrical cord), it would be exactly what I had been looking for, but at this point, I would not trust anything Hamilton Beach might say or do.

am extremely disappointed with Hamilton Beach’s customer service and lack of accountability regarding their warranty policy. My coffee maker, which is still under their five-year warranty, started leaking. I promptly submitted all the required information for my warranty claim, only to be met with complete silence. Hamilton Beach has made it incredibly difficult to get in touch with them. I’ve followed their process and submitted everything they asked for, yet I haven’t received any response or even a timeline as to when they will address my issue. It feels like they are deliberately ignoring valid claims, which is unacceptable for a company of this size. It’s frustrating that a brand I trusted for quality would not honour their own warranty. A warranty means nothing if the company refuses to uphold it. If Hamilton Beach can’t stand behind their products or even respond to their customers, I will never purchase from them again, and I’ll encourage others to do the same. Let me know if you’d like to tweak it further!

I bought a Hamilton Beach microwave; less than 3 years and magnatron is shot… Never used much -or for a long stretch at a time: simple reheat..or quick defrosts… not made in Canada and Hamilton Beach is not sold by them… 🤔 ..a licensed product but not handled by them, according to Customer Support message I recently received on Dec23/24

I recently purchased a 7 QUART Programable Slow Cooker in October 2024. I used it once; I really wasn't sure it was working correctly at that time. I used it again on Thanksgiving and it didn't heat at all. I contacted Hamilton Beach Customer service in hopes of a replacement. Customer Service offered me a Limited Warranty replacement value, which was significantly less than what I paid for the model I purchased. Customer Service said that I would still have to pay shipping and tax on top of my losses. MY Response: Hi Jessica, Thank you for your message. I’m very uncomfortable purchasing another Hamilton Beach product. It doesn’t feel like the company is standing by their products. By offering a replacement that has not been owned for even 2 months a Limited Replacement value that doesn’t work, I feel like I’m being taken advantage of as a consumer. I guess at this point I will take a check for the Limited Replacement value and find a slow cooker by a different maker. If you want the slow cooker returned to you, I’ll do that at your cost. I’m very disappointed with Hamilton Beach’s response to this issue. I’ll make sure and voice my opinion via a Review of the product and this response. I look forward to hearing from you as to your resolution and how to proceed with returning the item. CUSTOMER SERVICE RESPONSE Thank you for contacting us. Design suggestions and comments do not go unnoticed. We will forward your comments to the appropriate individual for consideration. Thank you for your patronage to Hamilton Beach Brands, Inc. Sincerely, Jessica Hamilton Beach Brands, Inc Customer Service BUYERS BEWARE! CHIRP, CHIRP!

I should've looked at more reviews before buying a toaster oven from them because someone else had the exact same damaged spot on the door of theirs. I've been waiting for a reply via email but unfortunately I can't wait weeks with a broken brand new appliance taking room in my apartment while they wait to see if they can get away with understaffing their customer service.

I purchased a coffee grinder, still under warranty and the plastic chipped off. Yes the part is under warranty but they want me to pay shipping of 4.99 to send the top part plastic to me. This is bad policy when I can get a new one for 13.99. Don’t buy Hamilton beach products