Rachel J.
Scam Company Won't Fulfill Warranty
This mixer worked well for a year and a half. The numbers on the dial quickly wore off, but overall, it worked well. However, it recently suddenly broke (the motor still runs but the paddle area doesn't rotate) and despite its alleged 5 year warranty, Hamilton Beach has done absolutely nothing to fulfill this warranty. Their customer support phone number only works 50% of the time (even if you call within business hours, half the time it just tells you to check the website and hangs up), their customer support email goes unanswered. I spoke with one of their agents and they told me all comparable mixers were out of stock (despite every single colour being in stock online), and they tried hard to have me do the exchange for the mixer of lesser value in their line. I declined and they told me to contact them in a week and see if they're back in stock. The next time they actually picked up the phone when I called them, they once again pushed extremely hard to get me to take the mixer that was half the price of the one I actually paid for. I once again declined, and this time they told me I should call again in 6 weeks, but even then said the mixers might still not be in stock (again, despite them being in stock this whole time on the website). They refused to do any kind of backorder or fulfillment from their Amazon store. When I asked to speak with the manager, they said they were busy. I asked for a callback, they said they don't have the ability to do that. When I said I would wait on the line, they said they were going to hang up now. I would've never bought this mixer if I knew they wouldn't stand behind their products. I feel like this company is trying to scam me by forcing me to pick a mixer of lower value despite the same models being in stock.