halipax.comHere at Halipax, we aim to create a healthy lifestyle that assists every individual to de-stress, relax, unwind and streamline a pain-free life and at the same time feel and look amazing.The core values that we’ve built and operate are by letting us empower our staff to deliver the best at-home recovery and care device solutions and enable them to improve the quality of life for every individual.
halipax.com (halipax.com) has 275 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Salons & Clinics · San Francisco, California
Excellent
Salons & Clinics · Long Beach, California
Excellent
Salons & Clinics · San Francisco, California
Excellent
Salons & Clinics · Desert Hot Springs, California
Excellent
275 approved reviews, newest moderated first
Doug
Through the product in the garbage Chinese junk!
Response from halipax.comJul 20, 2023
We apologize for any disappointment or frustration you experienced with our product. We take customer feedback seriously and are committed to delivering high-quality products that meet our customers' expectations.
Maria Liliana G.
Yes, it is a good product, I'm satisfied, thank you
Response from halipax.comJul 20, 2023
Thank you for your kind feedback! We're thrilled to hear that you're satisfied with our product. Your satisfaction is our top priority, and we are delighted to have met your expectations.
ohsung K.
I can't trust the company, there are too many problems. They do not accept customer service or inquiries.
Response from halipax.comJul 18, 2023
Upon receiving the returned product, it was evident that the device had been extensively used and was in a significantly deteriorated condition. Despite this, we proceeded with your request for a refund and issued a full reimbursement. We take pride in providing top-quality products and outstanding customer service. In cases where customers are dissatisfied with their purchase, we strive to resolve any issues promptly and fairly. However, we also expect our customers to adhere to our return policy, which clearly states that items must be returned in their original condition.
George K.
Product does not work at what bits suppose to do. Don’t waste your money.
Response from halipax.comJul 20, 2023
we apologize for any disappointment and thank you for bringing this to our attention. Your feedback is valuable, and we'll do our best to learn from this experience and make the necessary improvements.
Kimberly B.
Devise didn't work for what I needed it for, when I went to return, I couldn't.
Response from halipax.comJul 20, 2023
We apologize for any inconvenience you've experienced with our product. Your feedback holds significant value for us, as customer satisfaction is one of our top priorities. Upon reviewing our records, it appears that your inquiry to return the product was made outside of the designated return timeframe. We understand that timing can be critical when seeking a return, and we regret any frustration this may have caused. While we may not be able to process the return beyond the specified timeframe, we still want to ensure your satisfaction. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer support team.
Delight W.
It no longer produces steam after about 6 months of twice daily use. It has been inconsistent in steam production, sometimes working as advertised, but more often failing to deliver steam to both eyes at the same time. At best, it is for occasional use, not therapeutic relief of dry eye disease.
Response from halipax.comJul 20, 2023
We deeply regret any inconvenience you may have encountered with our product. Your feedback is highly valuable to us, as ensuring customer satisfaction remains our utmost concern. In the event of a malfunction, we would like to remind you that our product comes with a 1-year replacement warranty. If you believe your product is experiencing issues, we encourage you to reach out to us and provide a video demonstrating the problem. As part of your warranty coverage, we will be more than happy to send you a new replacement promptly. Your satisfaction is of the utmost importance to us, and we are dedicated to resolving any concerns you may have. Please don't hesitate to contact our customer support team, and we'll be ready to assist you.
Aunty Z.
I bought the watch as advised for my mom.I wrote them e mail if it will work for copd they said YES. After those months it didn't change the situation. That's when I wrote again guess what the copd was not on their list. Don't trust any thing they say.it might work for BP and Diabetes but not for everything.What a waste of my money. Thank you for nothing.
Response from halipax.comJul 17, 2023
Thank you for your feedback.. However, we would appreciated your review based on facts. Here is our email correspondences clearly proves that we never confirmed the watch works for COPD. YOUR QUESTION: Sent: Monday, July 10, 2023 4:32 AM You didn't respond to my e mail. I asked is this watch also working for COPD OUR RESPONSE: Sent: Mon 7/10/2023 9:49 AM Hi, Thank you for your inquiry. The watch is mainly used for blood-related symptoms only. It is widely used for Sinus, ears, and throat too using probes.
Michael T.
I've quite a bit of neck pain over the years from my time in the Army. I use to get injections, pop my neck, and take pain meds, but that was temporary. The Neck Care device is a game changer, and boy it has made a difference!
Response from halipax.comJul 20, 2023
Thank you so much for sharing your experience with Hypertrax Neck Care device! We're delighted to hear that it has been a game-changer for you and has made a significant difference in managing your neck pain. It's heartwarming to know that our product has provided you with relief, especially considering the challenges you've faced over the years. Your satisfaction and well-being are our top priorities, and we are thrilled that our device has positively impacted your life. If you have any more feedback, questions, or need further assistance, please don't hesitate to reach out to us. We're here to support you on your journey to better neck health.