Hale Pet DoorReviews of halepetdoor.com

You want the Best you pay for the best - had a previous one for 5+ years nothing done to it worked perfect - so I bought the same thing for the new home - this one is not like the others its more like the energizer bunny it keeps going and going - would recommend if you want no fuss no muss

Not only does Hale produce a durable dog door, they have really responsive customer service. They also donate a portion of your purchase price to the shelter or foster organization you adopted your dog from.

My OptiView unit with two flaps fits my window like a glove and looks great. The engineering of the unit is amazing. It is extremely durable and secure. I had lots of questions and the people at Hale were very friendly and helpful. Through several e-mail communications, they were able to customize a unit to fit my 40 year old vertical sash tilt out window. The product and the customer service definitely rates five stars.

Never thought I wanted/needed a pet door but with four little kittens who need to stay warm in the garage and an alarm system that only works with all doors closed, it became a necessity. I search online to find one and I couldn't be happier with the quality and ease of installation. My kittens learned to use it within minutes! It's been perfect! Quality is great! Instructions were easy to follow with helpful photos and illustratioins. You even included tips for teaching pets to use it.

This is my third Hale pet door that I have purchased. The first one was 12 years ago and it is still working beautifully. It was the "in the wall" type. Sold that house, so had to purchase two more pet doors. They are the best made pet doors that you can buy. There are definitely cheaper ones out there, but why bother. These pet doors last, hold up beautifully and are well worth the money.

I just purchased and installed my 2nd pet door from Hale. I've had an in-wall door in the past and my most recent purchase is an in-door. Both types of doors are extremely well constructed and hold up to the elements as well as the wear and tear of 3 dogs using them. I've considered much cheaper doors but in the end I just didn't want to take the chance of installing an inferior product.

To be clear, this 2 star review is for creative policy issues, not door quality or customer service. I bought a door, installed it and it turned out to be a little too small. My fault. I called them and ordered a slightly larger one and installed it, works great. It was within the 90 return period, but they refused to give me any money back if I returned the first door. The policy is only for uninstalled doors only, which I guess I can understand, but not even a little bit back? Maybe 50% or something? At the end of the day, I have a $615 dog door. They did inform me that I could sell the original door on Craig's List or donate it. I would have appreciated even a partial refund and happily paid a restocking fee for their trouble.

Very easy install.