Whether you have a little kitty, a Great Dane or Mastiff or anything in-between, Hale Pet Door makes a pet door that allows your pet access to the outdoors and back into the sanctuary of your home while saving on your energy bills.Already have a pet door and ready to upgrade? Hale Pet Door can make you a custom size to fit the existing hole in your wall or door.With readily available replacement parts, your Hale Pet Door will last for years, and the 5 Year Warranty provides peace of mind.
Hale Pet Door (halepetdoor.com) has 484 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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KELLY
We had some issues getting our door installed and the wonderful customer service team was so awesome! The door is now installed and the dogs are loving it :)
Response from Hale Pet DoorDec 3, 2015
Thank you for taking the time to write this review. I'm sorry to hear your pet door installation was a challenge, but glad to hear that we could help get the job done. We appreciate your business and are glad you are pleased.
Cynthia B.
My original Hale Pet Door was installed more than 15 years ago and has been worth every penny. Great quality and has stood up to the test of multiple dogs. An over zealous puppy, not thrilled at being locked outside damaged the outside flap so the recent purchase was replacement flaps. Same great quality and they came with new weatherstripping and magnets that make the door look like new. The door closes tightly and very effectively keeps out the cold and elements. Based on alternatives I have seen over the years, I know I made the best choice! Recommend this company and product without any reservations.
Response from Hale Pet DoorDec 3, 2015
Thank you for taking your time to write this review. Puppies sure can be a challenge at times. I'm glad to hear that your double flap Hale Pet Door is keeping the outside air out. We appreciate your business and are glad you are pleased.
Deborah
Got our new home, and needed permanent solution for our dogs to get in and out of house through wall. Durable, and no cold air coming thru. Our dogs love the independence, and we love that we can keep them outside with lock slider when front doors are open (bringing in groceries and things that require multiple trips!!!!) The whole family is happy, and looks absolutely beautiful since we had colors to choose from to match our room. Thank you!!!!
Response from Hale Pet DoorDec 3, 2015
Thank you for taking the time to write this review. I'm happy to hear that the double flap Hale Pet Door is keeping the outside air out and that the security cover helps manage the dogs when the front door is open. We appreciate your business and are glad you are pleased.
Pamela
I called Customer Service to make sure I was ordering the correct part for my Hale pet door and to see if there was another option for shipping since the shipping cost was as much as the item I was purchasing. The Customer Service Representative was helpful and understanding. She described the part I was purchasing. I asked for a modification (I didn't want the slats cut in a training door flap) and she said she thought that was possible. On top of that she was able to reduce the shipping costs. I received the training flaps in a few days after the call and the install went great! My kitty is now using the door as designed! Thank you HALE.
Response from Hale Pet DoorDec 3, 2015
Thank you for taking the time to write this review. I'm glad to hear that we were able to accommodate your cat's needs and that the special training flap helped. We appreciate your business and are glad you are pleased.
Richard
Easy to navigate website, easy to find the product I was looking for, easy checkout. Product came quickly and as ordered. Ideal!
Response from Hale Pet DoorDec 3, 2015
Thank you for taking your time to write this review. We appreciate your business and are glad you are pleased.
Rose
Great in-wall door! Double flaps really keep the cold out. Took a follow up call and an email to get status of my order(11/2), but got a quick response from company and received door on 11/12. Would recommend this vendor to anyone!
Response from Hale Pet DoorDec 3, 2015
Thank you for taking the time to write this review. We're glad we were able to get you the information that you needed and that your Hale Pet Door arrived on time. We appreciate your business and are glad you are pleased.
SHAD
Have had two pet doors at the house for 3 years now. The doors get a workout and they work great. No problems. Best customer service. I highly recommend Hale Pet Door
Response from Hale Pet DoorDec 3, 2015
Thank you for taking the time to write this review. We're glad to hear that you and your pets enjoy their Hale Pet Doors. We appreciate your business and are glad you are pleased.
JOE
We have a custom dog door made by Hale. It has worked great for 13 years. Recently we needed to replace the flaps. We contacted Hale, and they sent the correct parts out right away. Looking forward to another 13 years!
Response from Hale Pet DoorDec 3, 2015
Thank you for taking the time to write this review. We're glad to hear that your Hale Pet Door has served you and your pets well over these 13 years. We appreciate your business and are glad you are pleased.
