HairstoryReviews of hairstory.com

There was a problem with my order (received the wrong items) and Aline was super responsive and helpful. It has all been sorted out. I love Hairstory products!

HairStory not only has the best products but the most amazing customer service!

Speedy and helpful response to my questions. I love Hairstory so much and have love using and working with it since the beginning days and I don’t want to use anything else! Thanks for being so awesome and supportive!

What’s with all the plastic? I’ve been buying Hairstory for over three years now……( maybe longer) good product, no bad ingredients important for people who have health concerns like myself……..but VERY expensive. the hair wash has always come in a pouch,never been offered a bottle before….. I also buy the hair balm, they stopped the refill pouch of the hair balm and I could only buy it in a bottle, hard to get all the last bits out of bottles and nozzle tubes, (as I said very expensive so every little bit counts) anyhoo continued buying the pouch of hair wash and the bottle of balm, on my new order this week I get an empty plastic bottle along with the hair wash pouch, with a whole load of fangled instructions on how to operate it and yet another plastic scalp brush………it’s no cheaper to just buy a refill pouch so why bother with a bottle? Why so complicated……or are these new pouches that you claim are totally recyclable going to dissolve or break down if I use straight from the pouch as I have always done?

Had a shipping issue and it was resolved immediately with no issues. Communication was great along the way and Aline was friendly, going beyond what I would have normally expected. Thanks Hairstory!

I had a wrong address when the order was processed and they were very quick to respond and help me change it. 10/10

I’ve been using Hairstory for about two years now and subscribe to both their new wash and hair balm. They have always been consistent in the quality of their product as well as their customer service! I air dry my hair and it has gone from frizzy to the perfect amount of volume. I unfortunately got sent a damaged item and they replaced it in 5 days with a new item for free. If you are thinking of trying their products go for it!

After few weeks I am still waiting for my product to arrive, however the customer service have followed up, got in touch with me, offered me refund and small discount if I would to buy product again, fingers cross it arrives soon, can’t wait to try hairstory new wash :)