HairstoryEverybody has a hair story. We help rewrite them.
Hairstory (hairstory.com) has 218 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Claim this listingHair Care & Styling · Brooklyn, New York
Excellent
Hair Care & Styling · Brooklyn, New York
Excellent
Hair Care & Styling · New York, New York
Excellent
Hair Care & Styling · Holtsville, New York
Great
218 approved reviews, newest moderated first
Jordan
I've started using Hairstory recently and love the brand! Their Pre-Wash leaves my scalp feeling extra clean without being too dry and I love the convenience of being able to use one product in the shower to cleanse + condition.
Syd F.
I couldn't love this brand more! Hairstory has helped me love my natural hair. New Wash truly has brought my hair back to life.
Tom B.
If I could give 0/5 I would Keep charging me out of the blue despite not signing up for subscription AI customer service, can't achieve anything with them Bang average product awful company
Response from HairstoryFeb 18, 2026
Hi Tom, I can see you never had a subscription with us. I can see you purchased with Try Before You Buy, so what you're seeing is currently an authorization hold and not a charge. This means your bank is simply holding the funds; they haven’t been withdrawn by us. Your authorization expired, so it was renewed, as per the email we sent on february 13th. You have not been charged for your order and will not be since I can see our agents even closed your return, and were not asked to send back the remainder either. Please let us know if there is anything else we can do for you!
E.M. M.
I had no issues receiving my order but it's been a nightmare trying to make a basic return. Their chatbot directed me to a person who sent me a long questionnaire about how I used the product and then stopped responding when I said I would not be answering questions and did not want to try other products. I simply wanted a RETURN. I should not have to reach out half a dozen times for them to process a basic return that is within the 60 day guarantee window. I have never dealt with a company that makes it this difficult for customers. On top of the product being awful, their customer service is horrendous. I will never use their products again or recommend them to anyone I know.
Response from HairstoryFeb 18, 2026
Hi Erica, I'm so sorry about this. I can see you reached out 4 days after receiving your order and your refund was issued within 2 days. A short questionaire (6 one-word response questions) is indeed part of our return procedure, to help improve our services and products, and is quite standard. I can also see that our agent let you keep the remainder insteat of having to send it back. I can also see that all of the tickets you opened with us over 2 days were answered. Please let us know if there is anything else you need from us!
Shem D.
Great service, great customer care. Best barbers in UK
Shari G.
I have been using New Wash for several years and love it. I recently noticed some dry scalp and asked for their advice. They answered very quickly with help. After answering a few questions, I will be trying their new product which is a richer version. I appreciate the help they gave me.
Jessicawiththegoodhair
Quick, easy & helpful customer service! My favorite hair products: hair balm & rich wash Perfect for my wavy and (former) frizzy hair
Nicole S.
Hairstory, great products along with great customer service. Top notch!!!