Abby W.
Wonderful Customer Support
The website glitches out on me when I was trying to update my address and submitted it with an incorrect address. But the customer support was very helpful and were able to correct it before the package shipped

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Hairstory (hairstory.com) has 218 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Claim this listingHair Care & Styling · Brooklyn, New York
Excellent

Hair Care & Styling · Brooklyn, New York
Excellent

Hair Care & Styling · New York, New York
Excellent

Hair Care & Styling · Holtsville, New York
Great
218 approved reviews, newest moderated first
Abby W.
The website glitches out on me when I was trying to update my address and submitted it with an incorrect address. But the customer support was very helpful and were able to correct it before the package shipped
Jennifer A.
When I reported my Hairstory shampoo pouch split, they asked for a photo and replaced it! Great customer service, love the product nothing else comes near to it! Great for my thin hair, have recommended to family and friends who are now using it!
Ann-Kristin
I have to give Hairstory 5 stars (6 if it was possible) they have amazing costumer service both when I had a problem with my bottle and now when my hair started to behave weird. They recommended that I should use Deep clean instead of the regular since I have hard water!
nancy F.
I received a shampoo pouch that had a hole poked into it and it was leaking shampoo. I emailed customer service and received a reply instantly. I was asked to send a picture which I did. They determined that it was in fact leaking and are sending me a replacement. Michelle was so nice and helpful. Great customer service!
Fiona L.
I have tried so many top quality hair products and always come back to this one. I really feel that for older women it is such a great product. The company are very efficient and respond immediately to any questions or queries.
Aurajoy Van D.
I recently made a purchase and did not receive the bonus washes that were supposed to come with my order. I reached out to Hairstory customer service and they rectified it immediately. Such great products and top tier customer service. So very pleased. Highly recommend Hairstory .
erica E.
The customer service is top notch. They helped me understand my hair needs and provided me with excellent product guidance.
Leigh L.
I really like Hairstory products and I use them every day. I have also received great customer service there many times. The one time I had a problem with the product, customer service resolved it for me immediately (thanks, Aline!)- I really appreciate that a lot!