HairstoryReviews of hairstory.com

This feels like the Emperor’s New Clothes. What a scam. It is terrible. And they expect you to have greasy hair for 6 weeks while using their terrible product and paying for the pleasure. My hair was lovely before and in good condition. I’m going back to normal shampoo. And I’ll be less gullible next time.

The most expensive hair product I have ever bought, but wanted to try it because I have a very itchy scalp and thought less washing and no harmful detergents might help. After 1 month of exclusive use my scalp is as itchy as ever and I still have to wash every other day as hair gets so greasy. I won’t be buying it again.

I've been using new wash original and sometimes rich, for around 18 months now. I LOVE these products. My hair is moisturised and manageable and I can leave it down from wet without having to heat stroke anymore. I've never been able to do this previously - and I've tried everything over the years. I was very surprised to see some of these other reviews. It does take a bit of getting used to, maybe they need to do a lighter version for some people. But I've always had great customer service from them and fast delivery. Product lasts ages. Happy customer.

It's working for me! I started this about 6 months ago and whilst I swapped back to traditional shampoo and conditioner once or twice, in the end I found that Hairstory seemed to be working very well. I have fine hair, not super thick but not super thin and given that I have highlights and am 58 years old, it previously tended to be dry, but the product leaves it feeling strong and soft. I went to have my blonde highlights done last week and the hairdresser asked me what I'd been doing, as she said she'd never seen my hair looking and feeling so healthy. You absolutely have to rinse and scrub your scalp A LOT, but it's still so much easer and quicker than endless washing and conditioning. I only wash my hair every 5 or so days and it looks fine with no greasiness or heaviness and is lovely to comb through. I'm not sure that it would work so well for people with thick hair and I use the standard product as I can imagine that the rich one would be very heavy. Anyway, having read so many negative reviews, I thought I'd put in my positive one! I took off 1 star just because it's a bit expensive, but I think worth it for just 1 product.

Don’t answer their emails. Charge so mich money for product, I was subscribed by mistake, took my money didn’t send me the product and now can’t reach them. Not to mention the build up on your scalp after using this.

I have used New Wash for 8 weeks now. I’ll start with the good points: • My roots are less oily than they were - I’ve gone from washing every other day to every 4 days. • My hair is less knotty. • When I complained to customer service about the first pouch of product I bought (on the recommendation of their quiz) New Wash Deep, they offered to replace it with Original free of charge straight away, no fuss. Now, the bad: • Hair always looks dull and lifeless, hangs in weird clumps rather than soft waves. • Have to use a lot of product if you have long/thick hair, and you only get 260ml for £44 (!) • My hair is falling out in huge amounts. I literally can’t brush my hair anymore as I’m losing so much it’s going thin. • Customer service advice on how to use the product correctly sounds like guesswork. Obviously they’re not going to suggest not using it anymore, but that sounds like the answer to many complaints - this product doesn’t suit a lot of people, including me! In short: I wish I’d googled the reviews before buying. Will be discontinuing use and asking for a refund. Avoid this product, especially if your hair is already thin, as there seems to be a common issue with it causing hair loss.

Have been gradually transitioning away from shampoo - first, using sulfate and silicone free products, then washing less often, then moving to co-washing. I thought that if this product lived up to the hype, it might be worth the expense. Three weeks later, I've had to ask for a refund. My hair is unbelievably dry and straw like and started to shed/break off at an alarming rate. Not only could I not wash and leave to air dry, I'm having to buy extra products to repair the damage. This may work for some people, but not for me.

I have been using HairStory Rich for about Four months now. At first I really loved it. I even bought the brush, the dry shampoo and then leave in air dry crème. For whatever reason the last month or so my hair turned into being limp, greasy, disgusting, lifeless! I thought I was losing my mind. Never did I think Hair Wash would be the cause. Just stumbled across the other reviews and so many stories are similar to mine. Extremely disappointed and I’m sure it’s too late to get a refund. Stay away