May W.
Very bad customer service, no response at all.
Another 12 hrs, no any update, total 84 hrs no update so far. Very bad customer service, called 9 times in the last 3 days, sent 3 emails 3 days ago, no one picked up the phone and no one response the emails. Tried to cancel order immediately after submitted, sent 3 emails and left 3 voice message, they still sent the order. Never purchase from this vender again. Here is the info you requested. On Sunday, September 27, 2020, 07:47:56 PM CDT, Hair Mayraki Customer Support wrote: KC KC Oh got it! Let me escalate the Order #10026845 for cancelation. I have two orders 10026845 & 10026847, and wanted to cancel 10026845 before, but due to very bad customer service, I want to cancel both orders now. Please send me the email to confirm the cancellation. Thanks Contacted your support team by phone and email in last 3 days, but no response at all, what you are talking about 24 hrs?, it is 72 hrs already. Hopefully you take care of this already. Please confirm you canceled the order already or any issue to cancel it. Called and email 3 days ago, but no any response, called everyday, but no one picked up the phone, looks like out of the business already, now it is good to see someone response here finally. Please give the update that two orders were canceled or not here due to you never response the customer call and email. Thanks
Response from MayrakiSep 29, 2020
Dear May, Update. 1. After carefully checking our system, your order have been cancelled when KC replied you on Sunday. But I am not sure why it doesn't trigger cancellation email. We are checking the email system at this moment. 2. We will send you the RMA as soon as possible. Thank you for your feedback. Could you please share with us your order number? We usually replies emails and voice messages within 24 hours. Please contact [email protected] for an RMA and you will receive a full refund for your purchase. Wish you have a good day! Stay safe, Mayraki Team



