Rey M.
Shipping is slow but products eventually arrive
Update 2 Oct 2026: I totally love this keratin treatment. It did relax my waves more than expected, but that was probably because I passed the flat iron 6 times over each section during application. Therefore, now instead of 2B wavy hair, I have very loose beach waves, but I don't care as I still have some body. For the first time in my life, I can air dry my hair and it doesn't frizz. I can also get caught in the rain and not have to panic if my hair gets wet. I love it and I am so glad I bought two bottles. I will be ordering more. My hair is smooth and frizz free. I love that I am no longer a slave to my hair! I may try to pass the flat iron over fewer times during my next application to see if more of my waves can be retained. My order #10191220 was showing awaiting fulfilment forever, but patience reigns supreme. I did contact them a few times to ask for updates, but I never got a response, then suddenly I got a shipping confirmation email. The actual shipping time was fast and my order packaged perfectly to avoid damage. All in all, it took approx 3mths from placing my order, so the key I think is to not have any urgency because if you need the items in a hurry, you'll be disappointed. Anyway, I have now applied my Keratin treatment and so far, so good except for it stripping my dye. I expected it would affect my hair dye from reading other reviews, so I am not mad about this. I have coarse wavy hair so will be interesting to see how my hair responded to the treatment. The instructions were clear so hopefully it turns out well! I will update in 48hrs if any issues once I can wash my hair.
Response from MayrakiSep 11, 2026
Hi Rey, Thank you for sharing your experience and for giving Mayraki another chance. We sincerely apologize for the extended fulfillment delay and the lack of timely responses to your inquiries. We’re glad to hear that your order #10191220 eventually arrived safely and that you were pleased with the packaging and shipping. We also appreciate your feedback on the delivery timeline, as we understand that such delays can be frustrating, especially when you need the products urgently. Thank you for sharing your experience with our Keratin treatment. We hope you continue to enjoy the results, and we look forward to hearing your update. Best regards, Sofia Mayraki Support Team



