The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and maynot be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Mayraki (hairmayraki.com) has 450 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
hairmayraki.com
Website
hairmayraki.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 85% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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While the product itself works exactly as advertised and delivers on its promises, the overall purchasing experience is extremely frustrating. Potential buyers need to be fully prepared for major logistical inconveniences. Shipping and delivery times are incredibly slow, frequently taking a full month or even longer for a package to arrive. To make matters worse, if you try to follow up on your delayed order, you will find that their customer service is consistently poor and unhelpful in almost every single interaction.
Response from MayrakiSep 29, 2026
Hi Julian,
Thank you for sharing your feedback. We’re glad to hear that you are satisfied with the product itself, but we sincerely apologize for the frustration caused by the shipping delays and your experience with our customer service.
We understand how frustrating it can be to wait longer than expected for an order and then have difficulty getting a clear update. We are continuously working to improve our fulfillment and customer support processes to provide more timely updates and better assistance.
We appreciate your feedback and are sorry that your purchasing experience did not meet your expectations.
Sincerely,
Sofia
Mayraki Support team
OS
Olga S.
I have been Mayraki fan for long time
I have been Mayraki fan for long time, often ordered their products from their Amazon store, but recently, on July 16th I ordered from their website again ( cause Amazon store is no longer open :((( and as of today my orders has not been shipped:( #10190963… however I was already charged… I am very sad because I really really liked their product and was looking forward to it , situation doesn’t make sense because phone number states the message that they are unavailable and no one answers communication through their website… and you cannot even cancel the order cause it’s not an option …
I see similar complaints from other customers like me here and looks like Mayraki team is responding to them, I sure hope to get response too
Response from MayrakiAug 10, 2026
Hi Olga,
Thank you for being a long-time Mayraki customer and for sharing your experience with us. We truly appreciate your continued support and are especially sorry that this recent order has caused you frustration and disappointment.
We sincerely apologize for the delay with order #10190963. We understand how concerning it is to see that you have already been charged while your order has not yet shipped, especially when you were looking forward to receiving the products you have enjoyed using for so long.
We have checked your order, and it is currently still in the fulfillment process. The order has already been processed, and please rest assured that we are working to have it shipped as soon as possible. Once the shipment is ready and the tracking information becomes available, we will send the tracking number to you so you can follow the delivery.
We’re also sorry for the difficulty you experienced trying to reach us and for the lack of communication regarding your order. We understand how frustrating this can be, and we sincerely appreciate your patience and understanding.
Thank you again for being a loyal Mayraki customer. We truly value your support and hope to get your order on its way to you very soon.
Sincerely,
Sofia
Mayraki Support team
SS
Sarah S.
Order never shipped
I placed an order on July 6, and it still has not been fulfilled (#10190677). The customer service phone number does not work. No response to my written message. I’ve been a committed customer to this company for years, and I’ve never had issues like I am now. I feel like I’ve been robbed of my money. Extremely disappointing.
Response from MayrakiJul 31, 2026
Hi Sarah,
We’re truly sorry for the frustration and disappointment this delay has caused, especially as you’ve been a loyal customer of Mayraki for years. We completely understand how concerning it is to place an order and not see the expected progress, and we sincerely apologize for the inconvenience.
We’ve checked order #10190677, and we’re pleased to confirm that your order has already been processed. We are currently awaiting the shipping timeline, and we will provide you with an update as soon as the estimated shipping date is confirmed.
We also understand your concern regarding the difficulty reaching us by phone and the lack of response to your written message. This is certainly not the experience we want for our customers, and we’re sorry that we fell short of the level of communication you’ve come to expect from us.
Thank you for your patience and for continuing to support Mayraki over the years. We truly appreciate your loyalty and will make sure you are updated as soon as we have further information regarding your shipment.
Regards,
Sofia
Mayraki support team
AN
Anonymous
They sell without inventory
I’ve purchased twice. First time, I received my order in good timing. This time, they took payment but have delayed my order significantly. And they don’t tell you they’re back ordered. Only when you reach out and days later they respond with a generic polite email that it’s still in fulfillment phase. Terrible service really. Just be honest with buyers.
UPDATE: The reply below is from the same Mike that answered my several emails I placed before putting this review. Please note that while they reply below, NO actual update has been provided. It’s been 2 weeks with no date on when this $100 order will actually ship. BAD.
Response from MayrakiJul 3, 2026
Hi Good day!
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and understand how frustrating it can be to experience unexpected delays, especially after having a positive first order with us.
We sincerely apologize if the communication regarding your order did not meet your expectations. We'd like to look into this for you and provide you with a proper update. Could you please reply with your order ID? Once we receive it, we'll investigate your order status and do our best to assist you as quickly as possible.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon.
Sincerely,
Mike
MAyraki Support team
SJ
Star J.
I placed an order on April 3
I placed an order on April 3, 2026, and I still have not received tracking information. I have sent emails regarding tracking and they have responded. However, still no tracking number. If I don’t receive tracking information by April 17, 2026, I’ll be contacting my bank. Order #10186625
Response from MayrakiApr 16, 2026
Hi Star,
Thank you for bringing this to our attention, and we sincerely apologize for the delay and the frustration this has caused.
We understand how important it is for you to receive timely updates on your order. Please be assured that we have already followed up with our warehouse team regarding your order #10186625 to prioritize the shipment and tracking details. As soon as the tracking information is uploaded, we will send it to you right away.
We truly appreciate your patience and understanding, and we’re doing our best to get this resolved for you as quickly as possible.
If there’s anything else you need in the meantime, please don’t hesitate to reach out.
Best regards,
Mike
MAyraki Support team
DG
Daniela G.
Permanent staining
I am extremely disappointed with how my case has been handled.
After using one of this company’s products, it caused severe and permanent staining to multiple items in my home, including furniture, textiles, and bathroom surfaces. The damage clearly exceeds €1,000 and has been fully documented with photos.
From the beginning, I contacted customer support in a calm and reasonable manner, initially only requesting a refund. However, given the extent of the damage, this is clearly a product-related damage case, not a simple return.
Over several weeks, I have received repeated responses stating that my case is “under review” or “being escalated,” but no concrete solution, timeline, or compensation proposal has ever been provided. After setting clear deadlines, my last message was not answered at all.
At this point, I feel that my case is being deliberately delayed rather than resolved.
I would strongly advise others to be cautious. While issues can happen, the way a company handles them is what matters — and in this case, the lack of accountability and communication is very concerning.
I am still open to resolving this matter fairly and hope the company will take responsibility and provide an appropriate solution.
21.05.2026
Update: After the company publicly stated that my case would be prioritized and resolved within a few days, I have not received any further response at all. This confirms my concern that the issue is being deliberately delayed rather than resolved.
Update 17.06.2026:
Update:
After months of communication, repeated assurances that my case was being reviewed, and a written statement that a full refund had been processed, I have still not received the refund and my follow-up inquiries have gone unanswered.
The original issue involved significant damage to multiple household items allegedly caused by the product. Despite extensive documentation and photographs being provided, no final resolution has been offered.
At this point, I am extremely disappointed by the lack of communication and follow-through.
Update 29.07.2026
Unfortunately, this issue is still unresolved.
No refund was received.
I then asked the company to provide proof of the alleged refund, such as the PayPal transaction ID or any payment confirmation.
My request has been ignored, and no evidence has been provided.
The separate issue of the extensive property damage caused by the product also remains unresolved.
I had hoped to resolve this matter directly with the company, but after many months of delays, repeated assurances, and now an unsubstantiated claim that a refund was processed, I am left with no choice but to pursue the matter through the appropriate consumer protection channels.
I will update this review if the company finally resolves the matter.
Response from MayrakiApr 14, 2026
Hi Daniela,
We’re truly sorry to hear about your experience and for the frustration caused by the delay in resolving your case.
Please rest assured that your concern is very important to us. We sincerely apologize for the lack of timely updates, and we understand how disappointing this situation must be, especially given the extent of the damage you’ve described.
Our team is now prioritizing your case for immediate review, and we will be reaching out to you as soon as possible with a clear update and next steps toward a proper resolution. We appreciate your patience and the detailed information you’ve provided, which is helping us assess the matter thoroughly.
Thank you for bringing this to our attention, and we remain committed to resolving this fairly.
Regards,
Sofia
Mayraki Support team
DO
Daniel O.
Long shipping times and poor communication
I ordered the Mayraki Anti Grey Restoring Treatment on Dec 7th. After a month I had not received the product or any updates on the status of the order. I emailed support requesting a refund and the product magically shipped the next day.
Response from MayrakiJan 13, 2026
Hi Daniel,
Thank you for taking the time to share your feedback and we sincerely apologize for the delay and lack of timely updates you experienced. This isn’t the level of service we want for our customers.
We can confirm that your order has already been delivered on January 12, 2026. However, if you no longer wish to keep the item, please let us know and we’ll be happy to assist you through the return and refund process.
Again, our apologies for the inconvenience and thank you for bringing this to our attention your feedback helps us improve.
Kind regards,
Mike
Mayraki Support team
RE
Roserfina E.
No comment until when I recieve my…
No comment until when I recieve my order.
Response from MayrakiJan 10, 2026
Hi Roserfina,
thank you for taking the time to leave a review and for placing your order with us. We’re very sorry for the wait and for any inconvenience this may have caused.
For reference, your order #10182388 is currently in the fulfillment stage. Our fulfillment process normally takes 3–5 business days, and once it has been fulfilled and shipped, we will make sure to update you right away and send your tracking details.
We truly appreciate your patience and understanding, and we’re looking forward to getting your package to you soon. If you need further assistance in the meantime, please don’t hesitate to reach out.
Kind regards,
Mike
Mayraki Support team
