MayrakiReviews of hairmayraki.com

Response from MayrakiMar 25, 2025

Hi James, We're truly sorry for the inconvenience and frustration you've experienced with your recent order (#10162926). We completely understand your disappointment, and we take your feedback seriously. Please rest assured that your order has been successfully canceled, and we have already processed a full refund. The refund was initiated shortly after your request and, as standard with most banks and payment providers, it can take up to 10 business days to reflect in your account. We apologize for the delay in communication and for not meeting your expectations—this is certainly not the level of service we aim to provide. While we're a legitimate company with many satisfied customers, we recognize that this situation understandably raised concerns, and we’re committed to learning from it to serve our customers better. If you still haven't received the refund or have any further concerns, please don’t hesitate to reach out to us directly at [email protected] so we can personally assist you. Thank you for your patience and for bringing this to our attention. Sincerely, Mark Mayraki Support Team

Response from MayrakiMar 25, 2025

Dear Fidel, Thank you for sharing your feedback. We are genuinely sorry to hear about your experience, and we understand your frustration with the product. We always strive to provide clear and helpful instructions to ensure the best results for our customers, and it sounds like there may have been some confusion or difficulty with the application process. We’re here to help and ensure you’re able to get the best out of our products. To better assist you, could you please provide us with your order ID or any other details so we can verify your purchase and look into your specific case? Additionally, we would like to confirm if the product you are referring to is our Mayraki Hydrolyzed Keratin Treatment, as this is a common product in our line that requires specific instructions for optimal use. Mayraki Keratin Treatment is a high-quality formula that doesn’t contain formaldehyde or harmful chemicals, so it’s safe for both your hair and scalp. It is designed to be left in for a period of time to achieve the best results, but it does require the right amount of product and careful application. For example, depending on your hair length and texture, you might need to use more product to ensure it penetrates properly. Please make sure to follow the instructions regarding the amount of product and the steps for application. For hair lengths between 16”-18”, it is generally recommended to use about 1/2 to 3/4 of the bottle for a single treatment. The most important step is after applying, you should blow dry your hair and then pass a flat iron over it to seal in the treatment. We understand this process can be time-consuming, but we assure you that following these guidelines will lead to better results. We’re truly sorry if this process didn’t meet your expectations, and we would love to address any specific concerns you have. If you have any further questions or need more assistance, please don’t hesitate to reach out to our customer support team at [email protected]. Thank you for bringing this to our attention, and we look forward to hearing from you so we can make things right. Kind regards, Sophia Customer Care Team

Response from MayrakiMar 16, 2025

Hi Chantel, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience with your recent order. We completely understand how frustrating it must be to receive only part of your order, especially when it was something you were really looking forward to. To ensure we can resolve this matter quickly, we would need more details, such as your order ID or any other relevant information, so we can investigate this further. Additionally, it would be helpful to know which product was missing from your delivery, so we can prioritize making things right for you. Please rest assured that we are committed to providing the best possible service and will work diligently to resolve any issues you’ve encountered. Once we have more information, we’ll be able to track down the missing product and ensure a prompt solution. Thank you again for bringing this to our attention. We look forward to hearing from you and resolving this matter as swiftly as possible. Warm regards, Mike Mayraki Support team

Response from MayrakiMar 12, 2025

Hi Maam/Sir, Thank you for sharing your feedback, and we’re truly sorry to hear about the delay with your order. We completely understand how frustrating it must be to wait for such a long time, especially when you were expecting your products. To Help you in resolving this issue as quickly as possible, we would need more information. Could you please provide us with your order ID/Order number. This will help us track your order and investigate what may have caused the delay. we take delivery concerns very seriously and are committed to ensuring that our customers receive their orders in a timely manner. Once we have more details, we will work diligently to resolve this and get your products to you. Thank you for your patience, and we look forward to resolving this matter for you. Warm regards, Mike Mayraki Support team

Response from MayrakiMar 12, 2025

Hi DM, We’re truly sorry to hear about your experience, and we understand how frustrating it must be to not receive your order. Please accept our sincerest apologies for any inconvenience this has caused. We completely agree that timely communication and delivery are important, and we want to address your concerns as quickly as possible. To help us resolve this issue, could you kindly provide your order ID or any other relevant details. This will allow us to track your order and investigate the situation immediately. We are committed to ensuring that all of our customers receive the products they’ve paid for and that any delays are addressed. We take your concerns seriously, and we will prioritize resolving this matter to your satisfaction. Once we have the necessary information, we’ll work swiftly to provide a solution and ensure this doesn’t happen again. Thank you for your patience, and we look forward to resolving this for you as quickly as possible. Warm regards, Mike Mayraki Supprot team

Response from MayrakiMar 3, 2025

Hi Harry, We're really sorry to hear about your experience and the long wait you've had this isn’t the kind of service we aim to provide, and we completely understand your frustration. Just to update you, the refund for your order (No. 10158773) has already been requested, and we’ll make sure to keep you informed as soon as it’s completed. We’re following up on this closely to avoid any further delays. Thanks for your patience, and again, we’re sorry for the inconvenience caused. We’re working hard to improve and hope to make things right for you. Warm regards, Mike Mayraki Support team

Response from MayrakiMar 3, 2025

Hi Hakkı, Thank you for sharing your feedback, and we’re sincerely sorry to hear about the delay in receiving your order. We completely understand your frustration, especially with the extended waiting time. We take such matters seriously, and we apologize for any inconvenience caused. To help us resolve this situation as quickly as possible, could you please provide your order ID or any other details related to your purchase? This will allow us to track the status of your order and identify the cause of the delay. Once we have the necessary information, we will take immediate action to either get the product to you or process a refund, depending on what works best for you. We are committed to making sure that your issue is addressed promptly and to your satisfaction. Thank you for your patience, and we look forward to resolving this for you as soon as possible. Warm regards, Mike Mayraki Support team

Response from MayrakiFeb 27, 2025

Hi Giorgi, We’re truly sorry for the experience you’ve had, and we completely understand how upsetting it must be to feel left without support, especially after waiting this long for your order. This is not the standard we hold ourselves to, and we deeply regret the inconvenience and lack of timely follow-up. We hear your frustration and genuinely want to make this right. Please know that your concerns are being taken seriously, and we’re committed to providing a clear resolutionwhether that’s shipping your item immediately or processing a refund. To help us move forward quickly, could you kindly confirm your Order ID so we can prioritize your case and ensure it receives the attention it deserves. Thank you for your patience, and again, our sincerest apologies. We’re here to help and will do everything we can to turn this experience around. Warm regards, Mike Mayraki Support team