The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and maynot be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Mayraki (hairmayraki.com) has 450 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
hairmayraki.com
Website
hairmayraki.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 85% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
So I loved the products until my last few orders weren't fulfilled after months, delayed customer service with different answers about the delay and shipments and the fact they still haven't refunded me after 45 days. I will never use them again for this poor customer service. I found A hey and g7 as replacements with better customer service.
Response from MayrakiMay 25, 2025
Hi Jason,
We’re really sorry to hear about your recent experience and truly appreciate you sharing this with us. That’s definitely not the kind of service we aim to provide, and we’d love the chance to make things right.
Could you please share your Order ID with us. We want to look into this immediately and ensure everything is resolved for you, including any pending refunds.
Thank you again for your past support, and we hope we can restore your confidence in us.
Warm Regards,
Mike
Mayraki support team
AD
Alex D.
Not delivered after twice the delivery time estimate
Order number 10168130.
On 7th May I got an email that said "LR318315405NL (Other - Standard Shipping and Handling 5 - 7 Days (Registered Parcel Delivered by Local Post Office))"
Surely that means delivery by 14th May? It's now the 26th May.
The first meaninful tracking update was: The shipment is handed over in the final conclusion of the item to be confirmed - May 22 2025 01:13 pm
They didn't even ship it until eight days after their maximum delivery time estimate.
I tried emailing and their auto-response is to warn me not to email again, otherwise they'll answer me later. When the finally did answer it was a useless reply without any real information.
Response from MayrakiMay 21, 2025
Hi Alex,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and delays you've experienced with your order.
We understand how important timely delivery is, and we're sorry for any inconvenience caused by the extended shipping time and the lack of clear communication. We acknowledge that the tracking information provided was not updated promptly, leading to confusion about the status of your shipment.
We're pleased to inform you that your order, number 10168130, has been delivered as of May 27, 2025. We hope that you have received it in good condition.
If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure your satisfaction with our products and services.
Warm regards,
Mike
Mayraki Support team
ML
mayra L.
I ordered Mayraki hair products
I ordered Mayraki hair products, it took so long for shipping. When I got the product I wasn’t satisfied with it. They don’t answer the phone, only through email.
I sent the product back and still haven’t gotten my money back to my credit card.
Stay away from the company
Response from MayrakiMay 21, 2025
Dear Mayra,
Thank you for your feedback — we’re very sorry to hear about your recent experience and understand how frustrating this must be.
We’d like to sincerely apologize for the delay in shipping and for any inconvenience caused during the return and refund process. While we strive to provide timely delivery and smooth communication, we know we sometimes fall short, and we’re committed to making things right.
Regarding your refund, please note that our customer support team handles all return and refund requests through email to ensure that each case is properly documented and traceable for your protection.
To help us locate your order and follow up on the return and refund, could you kindly provide your order ID ? Once we have that information, we can verify the return and ensure the refund is processed appropriately.
Also, depending on your credit card provider, refunds may take 5–10 business days to appear on your statement after processing — though we will confirm the status on our end as soon as we can identify your order.
We truly appreciate your patience and would love the opportunity to resolve this for you promptly.
Warm regards,
The Mayraki Customer Experience Team
ZS
Zsolt
NOBODY BUY IT NOBODY TRY IT DANGEROUS
It almost killed me! The product is dangerous! I am sure that it contains some kind of dye ingredients. Even though I tested on only one square centimeter piece of my face it burnt my skin on the half of my face and caused serious allergic symptons, brutal allergic reaction and contact dermatitis, half of my face putrefied. A dermatologist saved me, I had to take antibiotics for a week and use steroidal ointment for 2 weeks. The product deserves ZERO stars definitely! The list of ingredients is fake, I found with help of Google that it contains DMDM hydantoin that causes serious allergic reactions and cancer. NOBODY BUY IT NOBODY TRY IT!
Response from MayrakiMay 21, 2025
Hi there,
Thank you for sharing your experience — we're truly sorry to hear that you had such a severe reaction. Your health and safety are always our top priorities.
We would like to offer some clarification, as we take all concerns seriously and are fully committed to transparency and customer safety.
First, we want to assure you that the Mayraki Anti-Gray Hair Treatment has not contained DMDM Hydantoin since June 2023. Following customer feedback and ongoing research, this ingredient was completely removed from our formulation for almost 2 years ago and replaced with Sodium Benzoate, which is derived from naturally occurring benzoic acid. It can be found in many plants, including cinnamon, cloves, tomatoes, berries, plums, apples, and cranberries, a widely used and much gentler preservative commonly found in both food and personal care products. Our full ingredient list is available on our website and product packaging, and we follow international cosmetic labeling regulations to ensure transparency.
We also want to clarify that our Anti-Gray Hair Treatment is not a hair dye. It does not contain any ammonia, peroxide, or chemical coloring agents. Instead, it works by supporting the scalp and hair roots to help gradually restore natural color through botanical extracts, such as Polygonum Multiflorum and Coffea Arabica — ingredients that are traditionally used to support healthy hair and melanin activity.
That said, we fully recognize that every individual’s skin may react differently, even to plant-based products. While most customers find our formula gentle and non-irritating, we always recommend conducting a patch test before use — which you did, and we're very sorry to hear it still resulted in an adverse reaction. We are taking this seriously and want to investigate further.
To help us understand what happened, we kindly invite you to reach out to us directly at [email protected] with:
Your order number
The batch number (printed on the bottle or box)
This will allow us to immediately escalate the matter to our quality assurance team for a full review. We also want to offer our support and see how we can make things right.
Once again, we are truly sorry for the distress you've experienced. We hope you're now feeling better, and we thank you for bringing this to our attention so we can continue improving.
Warm regards,
The Mayraki Customer Experience Team
CY
Carmel Y.
Massive Hair fall after using the product for couple months
Since I start using the anti grey hair, my hair started thinning and massive hair fall. This never happened to my hair before. All of the shampoo and conditioner I am using were all natural to avoid hair fall, not even touched my hair with heat. After using the antigrey hair, my hair started to fall. A lot of hair fall. I am discontinuing :(
Updated: 6/3/25
Hair Mayraki did contacted me, but as soon as I asked them to just refund me the last unopened/unused bottle on May 13th, they promised to contact me back as soon as possible. But I doubt it that they will refund me the money because it's been 3 weeks now and I haven't heard anything anymore from them. Goodluck buying their products.
Response from MayrakiMay 6, 2025
Hi Carmel,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience.
We take concerns like this very seriously and would like to properly investigate your case. However, we’re currently unable to locate your order in our system as the Order ID was not provided. When possible, please reach out to us with your Order ID so we can look into this promptly and assist you with your refund request for the unopened bottle.
Customer satisfaction and safety are very important to us, and we’re committed to resolving this matter as soon as we have the necessary details.
Warm regards,
Mike
Mayraki Support team
RJ
Roya J.
Most products worked
Most of the products worked as described. I liked the keratin treatment and the hair growth worked well for hubby. His hair is looking thicker and he said he’s noticed less falling out.
I however did not like the anti-gray hair color restoring treatment. At left my hair sticky, stained countertops and towels, and I did not see any change in the new growth.
Another issue is their return policy. I ordered some items and the shipping was taking too long so I canceled it, but didn’t receive a refund. I contacted customer service and they said it can take up to 10 business days. Over 10 business days passed and still no refund. I contacted customer service and they said they needed more time. Felt like they were delaying so I’d forget. A few more days past, still no refund. Only reason I got a refund was I filed an action with my credit card. Funny they immediately charged, but not issue refund.
Response from MayrakiMay 6, 2025
Hi Roya,
Thank you for sharing your honest feedback. We truly appreciate you taking the time to tell us about your experience. We’re happy to hear you and your husband had good results with the keratin treatment and hair growth products, but we’re sorry the Anti-Grey Hair Color Restoring Treatment didn’t meet your expectations.
We’d love to share some tips that may help: For best results, apply the treatment daily, massaging it into the scalp and roots, either on towel-dried or dry hair. It’s not a dye but a natural treatment that gradually restores hair pigment, typically showing results after 3–4 weeks. Because the formula contains herbal extracts, we recommend using gloves to avoid staining hands and wiping up any drips right away to avoid countertop stains. Blow-drying before bed also helps prevent staining on fabrics.
Regarding the refund delay, we sincerely apologize for the inconvenience. May I have your order ID to check further? We understand how frustrating that must have been. Thank you for your patience; we’re working hard to improve this.
If there’s anything we can do to make this right or if you have further questions, please don’t hesitate to reach out.
Warm Regards,
Mike
Mayraki Support team
RC
Renata C.
Despite my previous review and response…
Despite my previous review and response from Hair Mayraki - NOT only did they send the products after cancelling it months later, they asked me to send it back on my dime and NEVER Refunded me. They continue to say REACH out but Since February have done nothing to SOLVE this. I will continue to warn others. BEYOND HORRIBLE!!!!!!! Please scroll down to see my other review.
Response from MayrakiApr 2, 2025
Hi Renata,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your continued frustration.
We’ve carefully reviewed your order history, and we can confirm that your most recent order #10154960 has been refunded in full. Please also note that the refunding time frame might be getting longer due to credit card provider and local bank’s processing times.
We understand the confusion and inconvenience caused by the delayed cancellation and the return shipping cost, and we sincerely apologize for any frustration this may have caused along the way.
Your experience does not reflect the standard of service we strive to provide, and we’re taking your concerns seriously to ensure better handling in the future.
If there’s anything further we can do to assist or clarify, please don’t hesitate to reach out directly to our customer support team at [email protected] — we’re here to help and make sure you feel heard and supported.
Warm regards,
Sophia
Customer Care Team
Hair Mayraki
AB
Aurelie B.
Don’t buy it’s a scam
Don’t buy it’s a scam. The product colored my hair black while I was blond and now when I apply products to dye my hair it doesn’t work
Response from MayrakiApr 1, 2025
Hi Aurelie,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must be, and we’d like to help resolve this issue for you.
To better assist you, could you please provide the Order ID so we can investigate further.Once we have this information, we can look into your specific order and work on providing a solution.
We take all customer concerns seriously and are committed to ensuring that our products meet your expectations. We look forward to resolving this for you.
Best regards,
Mike
Customer Support Team
Hair Mayraki
