MayrakiReviews of hairmayraki.com

Response from MayrakiJul 14, 2025

Dear Laila, We're very sorry to hear about your experience, and we completely understand your frustration. Please know that this is not typical of the service we aim to provide. To help us resolve this for you as quickly as possible, we kindly ask that you share your order ID. Once we have that, we’ll make sure your order is located and delivered to you without further delay. Your satisfaction is important to us, and we’re committed to making this right. Sincerely, Mike MAyraki Support team

Response from MayrakiJul 5, 2025

Hi Nagalaa, We’re truly sorry to hear about the delay and the frustration it has caused that’s definitely not the experience we want for any of our customers. To help us resolve this as quickly as possible, could you please send us your order ID. Rest assured, we’re committed to making things right. Whether it’s arranging delivery or issuing a refund, we’ll ensure the appropriate action is taken based on the situation. We appreciate your patience and hope to hear from you soon so we can sort this out for you. Best regards, Mike Mayraki Support team

Response from MayrakiJul 2, 2025

Hi Jazz, Thank you for sharing your feedback, and we’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide. In order for us to investigate what happened and ensure this is properly addressed, may we kindly ask you to provide your order ID? With that information, we can check the exact status of your order and offer the necessary resolution. We truly apologize for any inconvenience this delay has caused, and we appreciate your patience and understanding. Best regards, Mike Mayraki Support team

Response from MayrakiJun 20, 2025

Dear Antonella, We're truly sorry to hear about your experience and the discomfort you faced after using our treatment. Your health and safety are our top priority, and we take feedback like this very seriously. Please rest assured that your refund is already being processed due to the allergic reaction you experienced. We understand how frustrating and distressing this must have been, and we sincerely apologize for any inconvenience caused. We also want to thank you for bringing this to our attention. While our product formulation is free from formaldehyde and is dermatologically tested, we recognize that sensitivities can vary, and we’re currently reviewing your case to ensure full transparency and product safety for all our customers. Wishing you a smooth and speedy recovery. Warm regards, Mike Mayraki Support team

Response from MayrakiJun 17, 2025

Hi Elizabeth, Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience with the Keratin Smoothing Treatment. We completely understand how upsetting it must be to see a change in your hair color, and we want to look into this further for you. May we kindly ask for your order ID so we can investigate this issue properly? Additionally, could you please let us know if any other treatments or hair dyes were applied before or alongside the Keratin Treatment? This information will help us better understand what may have caused the discoloration. We’d also love to share some expert tips for getting the best results from our formaldehyde-free Mayraki Hydrolyzed Keratin Treatment. Unlike salon Brazilian Blowouts, our formula is gentler and free from harsh chemicals that can bleach or damage the hair. However, to achieve optimal results and prevent any unwanted outcomes, using the correct amount of product and following aftercare instructions is crucial. We’re here to support you and would be happy to assist with the next steps, whether it’s a solution or guidance to restore your hair. Looking forward to your reply so we can help make this right. Warm regards, Mike Mayraki Support team

Response from MayrakiJun 13, 2025

Hi Carmalene, Thank you for bringing this to our attention, and we sincerely apologize for the delay and lack of follow-up after our last correspondence. We’ve located your order (#10169479), and we want to assure you that your refund is currently being processed. We understand how important timely communication is, especially regarding refund matters, and we’re very sorry for the inconvenience and frustration this has caused. Please rest assured that the full refund will be issued, and we are working to ensure this is completed as soon as possible. If you have any further questions, feel free to reply directly to our last email, and we will prioritize your case. Thank you for your patience and understanding. Warm regards, Mike Mayraki Support team

Response from MayrakiJun 13, 2025

Hi Vanessa, Thank you for sharing your experience, and we’re truly sorry to hear about the discomfort and concerns you’ve faced after using our product. Your feedback is incredibly important to us, and we want to address it with the utmost care. We’d like to assure you that the Mayraki Keratin Treatment is formulated with natural plant extracts and has undergone all necessary lab testing to ensure it is safe for all hair types, including sensitive scalps and even for use during pregnancy. Many of our customers have experienced improved shine and moisture levels as a result of regular use. However, as with any treatment involving heat styling, excessive use of flat irons or personal sensitivity may cause unintended reactions. While the patch test you conducted showed no immediate signs of irritation, we understand that sensitivities can develop differently once the product is fully applied. We take allergic reactions seriously and want to ensure this is resolved appropriately for you. Please send us your Order ID so we can initiate a refund request and properly document your case. Your well-being is our top priority, and we recommend consulting with your healthcare provider for further guidance. Thank you again for bringing this to our attention we're here to help and support you every step of the way. Warm regards, Mike Mayraki Supprot team

Response from MayrakiMay 27, 2025

Hi Marina, We’re truly sorry to hear about your recent experience and the inconvenience this has caused. This is definitely not the level of service we aim to provide. We’d really like to help resolve this for you as soon as possible. Could you kindly share your Order ID with us so we can look into the issue in detail and assist you further? Your feedback is very important to us, and we want to make this right. Warm regards, Mike Mayraki Support team