The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and maynot be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Mayraki (hairmayraki.com) has 450 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
hairmayraki.com
Website
hairmayraki.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 85% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I really want to give it no stars but it’s not a choice. I had always had professionals straighten my hair with Keratin treatments . I stupidly wanted to save money. I hung onto it for 6 months at least, watched the video multiple times. May of 2024 I finally did it. It was weird and difficult but I managed . At first I though it sort of worked but as months went my I was shedding so much hair but nothing was growing back. It seems this product damaged my hair follicles and what was once a gorgeous head of hair is a women’s nightmare . I’m devastated . I went to a specialist to analyze my hair . So now I have to take minoxidil and I could kick myself for listening to this ad.
Response from MayrakiDec 17, 2024
Hi Anne,
Thank you for sharing your experience. We're truly sorry to hear about the issues you've faced with our product and can only imagine how frustrating it must be. We take feedback like yours seriously, and your health and satisfaction are our top priority.
We understand that using a new product can sometimes be a challenging experience, especially when it comes to something as important as hair care. While our product is designed to provide a safe and effective solution, every individual’s hair reacts differently, and it’s disappointing to hear that this was not the result you were hoping for.
We’d like to encourage you to reach out to our customer support team so we can better understand your situation and assist in any way possible. Your well-being is incredibly important to us, and we’d love the opportunity to resolve your concerns or offer any guidance on next steps.
Once again, we apologize for the negative experience, and we appreciate your feedback as it helps us continue to improve.
Best regards,
Mike
JT
Jennifer Thompson J.
It is really a dye or stain
I have been using for a couple of months and it is definitely some type of dye - gets on pillow case unless you put on wet hair and blow dry out. I love the color - but it is uneven. Just a few pumps will leave uneven results. You need to systematically apply it and look for "spots" where you missed. It is kind of like dying your hair twice a week quickly without washing out. I am 50% gray hair. It doesn't seem to cover white hair, which I am fine with. I just don't understand how it is going to look good growing out ... I feel like it is going to look like a bad dye job. It has done great covering roots, but long term, not sure this is going to work. I just don't like that the company lied to everyone about it being a dye/stain. It makes me wonder if they are lying about the ingredients that could be harmful. I see one ingredient on YUKA that is not included anymore and I wonder if they removed it - because what they are doing is misleading to begin with.
Response from MayrakiDec 8, 2024
Hi Jennifer, Good day! we are sorry to hear that you were not satisfied with the product. Can you share more about the application?
If you have a lot of Grey hair we suggest to use Mayraki Dye shampoo first to cover the Grey and work with the Anti Grey hair treatment after. You need to use this twice a day application for about 2 to 4 weeks and sustain with 2 to 4 times a week in sustaining of nutrients. If you have more questions with the application you may reach out to us anytime.
Sincerely,
Mike
GE
Gemma
Avoid Avoid Avoid
Avoid Avoid Avoid
Never got samples, got an allergic reaction, took weeks to get refund process, now waiting weeks and weeks to get money back. Highly doubt I will get anything back.
No doubt will get a response saying to contact them directly without providing how, so empty words.
False advertising on their website and false impressions of their reviews. I left a 1 star review on their website that will never see the light of day. See how they claim no negative reviews.
This is a scam of a business and the people working for them should be ashamed for themselves.
UPDATE: here they go saying to send them my order details as if I’ve not been emailing them for a refund for the last 2 months but getting nothing!!!
See how they ignore the point about not showing negative reviews because it’s true. All false advertising on their website.
Response from MayrakiDec 5, 2024
Hi Gemma, Good day! This definitely is not the quality result we strive for. However, there are cases that are out of our control which in this situation is the allergic reaction.
Our products are made 100% from natural ingredients, but we still strongly suggest our customers to test a small amount of treatment behind their ear, to prompt pollen allergic skins. When this happens we advise the discontinue use of the product.
Can you please send us the the order number for you so we can request refund due to allergic reaction. and for the missing samples currently this is Out of stock and we would like to offer you also $10 USD for the missing samples.
Again sorry for this inconvenience.
Sincerely,
Mike
Mayraki Support team
MO
Monika
Disappointing - do not buy from them
Disappointing. I placed a high value order to be shipped to another country. I couldn't track it because the link provided by Mayraki showed me "order not found". I contacted customer service and received a short response with the same link, I contacted them again stating that I have been waiting for 3 weeks and cannot track my order, which is disturbing. I received a similar response, they re-provided the link which didn't work, seems no one cared to check what's happening. The parcel finally arrived randomly.
I didn't receive any samples with my order so it looks like the company is falsely advertising on their website. I wrote a complaint to customer service, I have not received a response yet. I would not recommend and order again. There is simply too much risk in case of shipment gets lost and evidently lack of support from customer service.
UPDATE: I have been asked to provide my full name, order number and an email adress but they didn't tell me how/ where. I did email customer support and of course they didn't reply to my email. I reckon this is just company trying to show on trust pilot they are proactive in resolving customer issues. Rubbish!
Response from MayrakiNov 16, 2025
Hi Monika,
Thank you for sharing your experience, and we’re truly sorry for the trouble you’ve encountered. The tracking issues, repeated responses, and missing samples are not the level of service we want any customer to go through.
We understand how frustrating it is to wait for an international order without clear updates, and we apologize that our replies did not properly address your concerns at the time. We’re also very sorry that the samples were not included in your parcel.
To help us look into this properly, could you please provide your Order ID here on Trustpilot? Once we have it, we can check the details of your shipment and also compensate you for the missing samples.
We appreciate your patience and would like the opportunity to make things right.
Sincerely,
Mike
MAryaki Support team
MM
Miss M.
Extreme pain and hair loss. allergic reaction and stains everything
Extreme skin irritation and stains pillowcases, counter top, fingernails, hands and shirt collar.
their ingredient “galla rhois/gallnut”is JUST ANOTHER WORD for “oak gall”
Look up oak galls: There are DIY recipes online of how to make INK AND CLOTHING DYE using oak galls !!!
Oak galls are listed as an “intense source gallic Acid” for proof:check out researchgate publication number 284900343 -Oak Galls as an Intense Source of Natural Gallic Acid-
-GALLIC acid is highly acidic and is sold with a WARNING: “Extreme skin irritation” on the Parchem website, they supply laboratories and the cosmetics industry.
It’s false advertising, it says it restores your Melanocytes to fix grey hair but it a nothing more than a stain or dye.
I am reporting the chemical burns and irritation to the FDA with photos and videos.
It caused extreme red Inflamed skin all over my scalp and hard patches all over my scalp because my scalp was SO swollen turned white/yellow in areas.
Another big red flag:The company only allows four and five star reviews on their website and eliminates all one star two star and three star reviews. After the painful skin irritation reaction, I did more research and can see tons of people saying they had the same reaction: Extreme skin irritation.
I bought two sealed boxes and only tested one…
Do not buy this product
I also read a reviews on Reddit of people having the SAME reaction and saying it caused chemical burns all over their scalp!!!
This is not magic that makes your gray hair go away- gall nuts/oak galls Are extremely high in tannic acid.
I noticed the company’s response to most reviews of people complaining of chemical burns/extreme irritation- mayraki response publicly is : “you have a “pollen allergy“
This reaction has NOTHING to do with pollen, it’s high concentrations of a dangerous substance. I do not have allergies to any food, NO allergy to pollen or ANYTHING except PPD.
PPD, shortened from the scientific name of paraphenylenediamine. It's frequently used in commercial hair dyes—both drugstore and salon brands—and is primarily used to fight color fade. I never have skin irritation or allergic reactions to anything except PPD… So if it’s not Gallic acid, causing my skin irritation,I would not be surprised if this unscrupulous company sneaks some PPD into the formula to to “set“ the die so it doesn’t transfer/bleed as much as it would otherwise.
I do not have ANY pollen allergy either: i can eat bee pollen as a health superfood with NO reaction-
but this gray hair treatment is horrible.
Gallic /oak gall EXTRACT is NOT a harmless just because it’s a natural substance.
I would like to sue the company for the extreme pain and hair loss i experienced.
Response from MayrakiNov 19, 2024
Dear Miss Musique,
Thank you for reaching out and sharing your feedback with us. We are truly sorry to hear about the adverse reaction you experienced after using our product, and we want to extend our sincerest apologies for the distress this has caused you. Your health and safety are extremely important to us, and we take your concerns seriously.
We understand how troubling and painful this experience must have been, and we sincerely regret that you had to go through this. We deeply appreciate your detailed feedback, as it helps us understand how to better serve our customers and promptly address any issues.
We are currently reviewing your case and would like to gather more information in order to properly investigate the issue. To that end, could you please provide us with the following:
1. A copy of your order number, if available.
2. Photos or videos of the product packaging (if you are comfortable sharing them), as well as the affected areas.
3. Any additional details about your skin type or previous reactions to similar products (if applicable).
Once we have this information, we will be able to review the situation more thoroughly and determine how we can best assist you. In the meantime, we recommend discontinuing the use of the product, and we advise consulting a healthcare professional for further guidance on managing any skin irritation.
In regard to your concerns about product reviews, we do value transparency and aim to maintain an open line of communication with all our customers. We continuously review feedback to improve our products and services, and we will certainly take your comments into consideration as we move forward.
We truly hope to resolve this matter to your satisfaction. As a gesture of goodwill, we would be happy to offer a full refund for your purchase, or, if you prefer, provide a replacement product. Please let us know how you would like to proceed.
Again, we apologize for any inconvenience or discomfort this has caused, and we thank you for bringing this to our attention. We look forward to working with you to find a resolution.
Sincerely,
JM
Mayraki
CC
CC
BEWARE BEWARE
BEWARE BEWARE
returned unopened product. Was delivered to address provided on Sept 30 & they are refusing to refund money.
Response from MayrakiNov 17, 2024
Hello!
Thank you for reaching out to us. We sincerely apologize for any confusion or inconvenience this situation has caused. We understand your concern about the return of the unopened product.
We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc.
To ensure we fully address your issue, we would appreciate it if you could provide us with the following details:
1. Your Order Number
2. The Return Tracking Number & RMA Number
3. Any relevant documentation (e.g., proof of delivery) to confirm the return was processed.
Once we have this information, we will investigate the situation and work to resolve it promptly. We aim to ensure all returns are handled in accordance with our return policy, and we will do everything possible to expedite this process.
Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction.
Best regards,
JM
Mayraki
GD
Genie D.
If I could give them zero as a review I…
If I could give them zero as a review I would!! I used the Mayraki keratin treatment and it turned my newly highlighted hair orange!! Buyer beware and DO NOT BUY THIS!!
Response from MayrakiNov 14, 2024
Dear Genie,
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration you've faced and understand how disappointing it can be when results don’t meet your expectations.
We want to address your concern regarding the orange tint in your hair after the treatment. It's important to note that keratin treatments should ideally be done 2 weeks after highlights, coloring, or bleaching. This allows time for your hair to stabilize and for any potential chemical reactions to settle. If the treatment is done too soon after color treatments, it can sometimes affect the color, leading to unexpected tones, like the brassy or orange undertones you're describing.
This can happen because keratin treatments work by opening the hair cuticles to allow nourishing ingredients to penetrate. Unfortunately, this process can also affect the color of previously bleached hair, leading to an unwanted shift toward warmer or brassy tones.
How to Fix It:
If you're noticing an orange or yellow tint after a keratin treatment, a great way to neutralize these tones is by using purple-toned products such as purple shampoo, purple conditioners, or masks. These products work by neutralizing yellow and orange undertones and will help restore the cooler, ashier look you’re aiming for.
We also recommend using these products in moderation, as overuse may lead to a slight purple tint. We suggest applying purple shampoo once a week for the first month and then reducing usage to once every two weeks.
We hope this helps clarify what happened and how to manage it. Your satisfaction is important to us, and we’re always here to support you in achieving your desired results. If you need any further assistance, please feel free to reach out!
Sincerely,
Sophia
Customer Service Team
EY
Evelina Y.
Bad experience all over
Tried to use the grey hair restore but had to stop due to the allergies which I developed. Also, the product smells so strong that I had a hard time falling asleep no matter what time I applied the product. Another small aspect that this product will stain everything what it get in touch with (except hairs, but that’s for me) which is impossible to clean. Return policy said that you are safe to try the product, which isn’t true. It can be retuned at your own cost and only if the product is sealed and haven’t been used. So, I returned one unopened pack after waiting a few days of communication back and forward. The shipment went who knows where, as the company seems use the onshore address in order to redirect it to offshore. On top of that USPS lost the package. Long story short I lost money and faith in this company. Can’t recommend anyone
Product name: Mayraki Anti Grey Restoring Treatment
Order Number: 10150633
RMA # RMA0919248088
Return tracking # 9302010949890088513960
Response from MayrakiOct 31, 2024
Dear Evelina,
Thank you for sharing your experience with our Mayraki Anti-grey Restoring Treatment. I’m truly sorry to hear about your allergic reaction and the challenges you faced with the product’s scent and staining issues. Your feedback is valuable to us, and I understand how frustrating this situation must be.
Regarding the return process, I apologize for the inconvenience you encountered. It’s certainly not our intention to cause confusion or difficulty, and I appreciate your patience throughout this process.
We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc.
To assist you further, I’d like to help resolve this issue. Could you please provide the following details:
1. Your order number
2. The Return Tracking Number & RMA Number
3. Any relevant communication with our team
Once we have this information, we will escalate the matter to the right department and work towards fixing it as quickly as possible.
Your satisfaction is important to us, and we appreciate your patience.
Thank you for bringing this to our attention, and I hope to make this right for you.
Best regards,
JM
Mayraki
