HairClubFor more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.
HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Claim this listing929 approved reviews, newest moderated first
Phoenix Terry B T.
The hair stylist are great people and device from rest of staff member for 26 years
Response from HairClubJan 11, 2017
We are pleased to hear about your positive experience with our friendly and caring staff. Our talented and empathetic stylists are integral to the Hair Club experience. We look forward to serving you for years to come.
Pickering Terry R.
I was guaranteed that their products would work, and after 5 + months, no change in my hair growth. This is truly a disappointment. $4,200. out of my pocket and the staff cannot show me any changes.I feel ripped off
Response from HairClubJan 11, 2017
Thank you for sharing your review with us. We are troubled to hear about your experience with Hair Club. We strive to provide excellent service and will reach out to you personally so that we can address your concerns.
Little Rock Ronny V.
Last month the tape in the front came up and the tape stuck to my forehead after 3 days. It did exactly the same thing today after 3 days. I had no one to help me as my wife was out of town. I pay $619.00 a month and this is 2 mos. in a row that it came up completely from my forehead. The tape separates itself from the matrix and it is hell for me to try and fix by myself. I have been doing this for over 3 years and it comes up slightly after a couple of weeks, but it has never come completely up after 3 days like it has the last two months. I do not feel as though I am getting my money's worth and am not real happy about this. This has nothing to do with my stylist, but it is a flaw in the matrix. I do not want another stylist, as she is the best I have ever had. She takes time and always tries to make sure everything is right before I leave plus really takes pride in her work. I feel as though I am owed partial compensation for the last two months because I am not getting what I am paying for. This needs to get fixed pronto!!!!! Someone was supposed to contact me personally.....has not happened!
Response from HairClubJan 11, 2017
We appreciate your honest review and loyalty to Hair Club. While we are happy to hear about your experience with your stylist, we are troubled to hear about the challenges you faced. It is concerning to know that your expectations were not met. We will be reaching out to address your concerns personally.
Charleston Kelly G.
Deciding to go to Hair Club has changed my life. After having breast cancer at age 40.. my hair after the chemotherapy had barely come back in. It was very spotty and thin. I tried doing wigs and every kind of hair growth serum out there for almost 4 years. They just did not work. After having a bilateral mastectomy, and no hair...my confidence was completely gone. I finally decided to make the call to Hair Club in Charleston, WV. We met, and I loved the knowledge and compassion the girls had shown me. Tarren had given me a few different options that would best fit my situation. We went with the full set of hair. Although it's a bit costly..my confidence is completely restored. I have to drive 2 hours to get to my appointments, but it's definitely worth it. It's been 6 yrs since the chemo and my hair is still barley coming in. This will be my lifestyle choice for hair. I'm so happy I made the call.
Response from HairClubJan 11, 2017
Thank you for your terrific review. We are so pleased Hair Club has made such a positive impact on your life. We strive to provide excellent products backed by the highest levels of service. We are thrilled to see we are delivering a five-star experience.
Raleigh Gladys G.
I applaud the quality of the product and the quality and the passion of the staff.
Response from HairClubJan 11, 2017
We appreciate you sharing your review with us. We are pleased to hear about your positive experience with Hair Club. It’s terrific to know that you are pleased with your hair loss solution and our services. We look forward to seeing you again soon!
Nashville Joseph P.
I've had a good experience so far. A couple bumps in the road but they fixed them and I'm happy with my decision. I feel more confident each day and really like the response of other people. I wish I hadn't waited so long to do this. Very good investment!
Response from HairClubJan 11, 2017
We are delighted to hear about your positive experience with Hair Club! Thank you for taking the time to share your feedback with us. We look forward to seeing you in our center again very soon.
Atlanta Bob C.
Poor quality of hair, wrong coloring. Bait and switch service, hidden charges. So disappoint in both quality but customer service, I'm in the,retail busineas and if I treated my customers this way I would fired.....
Response from HairClubJan 20, 2017
Hello, Thank you for your review and honest feedback. I left you a voicemail with my contact information. Please give me a call at your convenience so we can discuss further. Holli Area Manager-South Central
Brooklyn J.
It works! Everyone and I saw difference a soon as two months!! Amazing
Response from HairClubJan 11, 2017
It is a pleasure to read your wonderful review. We are thrilled that you love your results and look forward to welcoming you in our centers again very soon! Thank you for taking the time to leave us such positive feedback.
