Jim N.
I have been a client now for 32 years…
I have been a client now for 32 years and so can honestly say that I have spent more money than almost any other person reviewing HCM. Obviously I’m still a client so have been overall satisfied through the years but let me share with you what I have noticed over the last year or two. The products have clearly gone down hill and I’ve had to completely replace the shampoo with my own this past year. The conditioner is excellent but the shampoo after about a week is almost impossible to massage through or comb through the hair. Thank God for the conditioner. My 2 biggest complaints though would be with the recent chemicals I’m being told that are used to perm or wave the system. They create a strong smell which NEVER really goes away during the weeks. I would describe them as smelling a bit like Fritos. My wife notices this smell in between visits. Mind you I am METICULOUS about keeping my system clean and have been a long time client so I KNOW more than any stylist, when my system has a different smell. THIS needs to change. Lastly Hcm needs to get some videos and actual clients willing to show off that new system they are offering. There is NOTHING I can look at and have had to order it BLIND hoping that it will look good. Dont pitch it unless you can Demonstrate it looking good on someone’s head. I absolutely would like my concerns addressed as I have been a reliable client for many many years. I am a member of Detroit Hair Club. Jim is the name



