HairClubReviews of hairclub.com

I have read the other reviews and I have the same questions...The communication is not there. I have emailed and called the Nashville center many times with no response. Why are people continued to be charged for services the are not receiving? Why is there not more communication with clients? More importantly, why aren't you giving straight answers to the questions that have been posed instead of saying, we are looking into it. Paul

Well I have been a client for over 10 years I am appalled that they are asking me to pay a monthly bill for a service that I have not seen for hair that I have not been given for color or services. The extension of the COVID-19 nonessential business to May 18 will now make it two months that I will not be able to go to hair club how is it possible that they have the right under the law to charge me? I failed to see how that is possible. I was told by one of the managers that unless I paid my bill I could not be given an appointment I wish to speak to someone on the executive level.

Have been a Client for over 25 years. The staff at the Northern Virginia location have always been fantastic, they deserve 5 starts and more. Great stylists Ross, Vania, Rondette, Corey, Maggie, Nikki and others never disappoint. The unusual situation that we live due to Covit19 and the required closing of all establishments has been hard for all of us members who rely on a very unique service from Hair Club. The center at Tyson has been able to assist me in the best feasible way that anyone can do given the situation while keeping the center closed. I was not very happy about the situation and the handling of closing but I realize the safety of everyone prevails. Silvia Kentes is the most efficient and personable manager Hair Club has ever had and was able to help me through the process of getting what I needed while the closing was in place. I have seen Silvia expanding her career at Hair Club - very well deserved. J. Puente Northern Virginia

HCM is shut down due to Covid - and my husband was automatically charged for his treatment, which he could not have. They said they would not issue refund, and would see about future opening and charges. My sister-in-law owns a hair salon and didn't charge her customers for services scheduled, but not rendered due to shutdown. It's now about a month later, and his next scheduled appointment is coming up. I don't think they should charge him again.

Hice un pedido el 26 de enero y estamos ya a 27 de abril. El 18 de febrero les escribí y me contestaron que debido al gran volumen de peticiones se demoraba un poco más. Sigo esperando y ya les he escrito para que me devuelvan el dinero por lo menos. Espero que tengan la dignidad de hacerlo

HCM continues to charge monthly dues when all their NY offices are closed. Point of service is a salon visit, there are no viable alternatives. They are currently in breach of their service contract. Given their unconscionable action and utter disregard of their customers I’m filing a complaint with the New York Estate Attorney Generals Office. The Attorney General has already threatened NY Sports Club with criminal charges for the same practice.

I reciently posted a poor review for HCM and the President of HCH did in fact reach out to me to discuss my issues. He was concerned and addressed the issues. I feel confident now changes will be made to increase the quality control and my satisfaction. I have been a 25+ year customer and have decided to continue as a client

I was a hair club member for 7+ years. I really should have stopped after two years but fear kept me coming back and paying an exorbitant monthly fee. Had I known then, what I know now, I never would have started it. There are so many better ways to deal with hair loss issues. Unfortunately for me, the system caused further hair loss due to contact alopecia. I am extremely active and was constantly having to deal with skin infections on my scalp. I finally made the decision to stop this crazy process back in July 2019. I am growing my hair back out and it is taking forever; not to mention the damage the system did to my scalp. Please, think long and hard before you do this! Especially considering what we are experiencing now with COVID19. Ask yourself if you really want to pay that monthly fee for the rest of your life and if the system will really work for you long term. If not, DON’T DO IT!