HairClubReviews of hairclub.com

I have been looking at the Hair Club website off and on over the last few months in an effort to research all possibilities for my hair loss and then finally decided to take the plunge and talk to someone. Since this is the Time of The Great Confinement (COVID-19), I used the online chat feature on the website. I was able to connect with someone right away and received very courteous and respectful treatment and we made arrangements for a video consultation a few days later. I was informed I would receive an email confirmation and also a phone call, as well as a text just prior to the video chat. All of the above happened as laid out and on the day of the consultation, I was connected with Latch at the Portland, Oregon office (I live in Vancouver BC). After some initial pains with Zoom, that neither of us are experienced with, we switched to WhatsApp video call and I proceeded to have the most informative, energizing and to be honest, comforting calls I have had yet with regard to my hair. I have seen two doctors prior to this call, both dermatologists, and did not receive anywhere near the information I received from Latch. In fact, one of them didn't even look at my head. Latch attempted to look at my scalp through the video (I later send him photos) and even though it was difficult, he was able to recommend a treatment for me, which I am now preparing to pursue. In addition to that I received some extra tips on things I can do right now before I begin treatment, which made me feel a whole lot better than I have felt in the last year. Thank you, Hair Club and thank you Latch.

At this time of covid, my physical appt. was canceled and a video consult was scheduled. Prior to my video consultation, I received approximately 20 texts and emails from them; three telling me to fill out their questionnaire which I had already done, the other re-confirming my appt and asking if I had any questions. I called them 30 mins. prior to my consultation set up the chat. At the appointed time, no one called. I then called them twice after my conference time came and went and was assured it was being brought to a managers attention and that someone would call. No one ever did. I did however, get an email the following morning telling me my consultation was canceled but listing products for me to purchase. Horribly unprofessional. The way they treat people, I am really surprised they are still in business. While courteous, if you believe the response they gave me below, that this is the first time this has happened, well, that's just being gullible.

i’ve been a hair club client for 30 years started the program With Hair Club when it was only 10 years old in New York City on Madison Avenue Customer service and customer relations was at its peak at that time Sy Sperling did a great job in handling clients. On my visit March 6th to the Staten Island office my contract renews March 24, I was forced to pay a service fee because my services ran out in April, asked to wave the fee but was refused, I told them my contract renews in only 3 weeks , didn’t matter, I had to get up from my chair while my stylist was still doing my hair and give them my credit card they couldn’t wait till I was done because it was Friday and the manager had left and there was no one to speak to you and the front desk was very indifferent Would that happen with Sy? I don’t think so, there’s been other problems to with appointments,Customer relations has changed drastically since I started very sad. Owners need to be more hands-on with their franchises know what’s going on in the office Peter!

Recently one of their supervisors started a "Go Fund Me' fundraising page because he is going through a tough time in life with a family member and needs a lot of help. I was amazed about Hairclub's response to help one of their own .This is something I've never witnessed before and is truly inspirational. Not only do they help thousands of people's lives by giving them back their hair and boosting their self esteem but they also set the standard to what an exceptional company stands for by taking care of their own employees!

This was one of the worst experiences of my 68 year old life! Every time you walk into their office it's like voluntarily subjecting yourself to a used-car salesman. Their whole goal is not to work to satisfy you, but to sign you up to one of their monthly, bi-monthly, semi-monthly, or some kind of regularly scheduled program. Until you sign a contract for one of their programs it's hard to impossible to get them to answer any of your questions. If I asked them what the weather was like outside, they'd say it depends on what program I sigh up for. They were constantly trying to get me to sign a contract for one of their programs. They got my hair color wrong twice (it's still wrong) and never refunded my money. They styled my hair the way they wanted to (twice) - not the way I asked to have it cut (twice). The second time I went there, I went into a private room, and one of their salesmen came in and gave me a lecture on tipping. How to tip, when to tip, and how much I'm expected to tip each time I come there. 15% was OK, but 20% or higher was expected. It doesn't matter what kind of service they perform (which was extremely poor to none) you're still expected to tip them! I went to their office in Tukwila, WA, and I'd recommend you stay as far away from them as you can! All they care about is your money - and definitely not their customers satisfaction!

The staff at the Burnaby location are excellent, unfortunately the product is not. When they say it is so natural you want to believe it. But think twice is glueing and taping hair to your head natural ??. If you are anything more than a couch potato this product will not work for you. They say it last a month, I never got more than a week before it let go. And when I was Physically active less than 4 days. If you want to play any sport that requires a helmet, forget it, I don't care what you are told there is no current product that will hold. The service is not cheap and most definitely not worth the money. The other thing is, you must live close because you will be required to attend many appointments as this is not a do it yourself product. I wanted this to work so bad, but is was a colossal failure.

I have been a member for over 15 years, love my HC in Plymouth, Ma. The management & stylists are like family, most caring, compassionate people! They do everything they can to provide me with the best service, BUT they are given the products, shampoos, conditioners, etc to provide us,the clients. They are given the hair to provide to Us, the clients!! Products have been horrible the last yr or so, which as we know is pricey enough,but when the products screw up your system, gets dry, unmanageable, to the point I have actually been asked for the 1st time,if I am wearing a wig!!! NOW, the owner is raising our rates!!! Excuse me! Really!! Shouldn't you make sure ALL the products are doing as promised, that we as clients are being provided everything as agreed too!!! I have heard there are "new" products, shampoos, etc being provided, but honestly, I have been afraid to try them to put more $$$ out there!! I am elderly, living on ssdi!! How can you justify raising rates, with lousy products!!!

I have been a client for many years and have always been pleased with the service and results from the center in Maryland heights. The stylist are pleasant,up to date and informative