hairbrella.comReviews of hairbrella.com

Update Fri 16 May: Moving from 2 to 3 stars after being in contact with their customer support team, I was able to receive a refund for my items; which helped to offset the huge cost to reroute the items internationally. I’ve ordered from HairBrella three times now, and while my first two experiences in 2022-2023 were smooth, my most recent order has been a major disappointment. Let me start by saying that the product itself—the Hairbrella rain hat—is fantastic, and I genuinely love both the product and the concept behind the brand. That’s why I became a returning customer. However, this third experience has been frustrating enough to make me rethink ordering from them again. I placed my order for three items on December 13th, expecting a similar timeline to my previous orders. Unfortunately, this time things didn’t go as planned. The shipping process took over a month, which meant I didn’t receive the items before my planned international trip where I really needed them. Despite reaching out to customer support multiple times, I wasn’t informed in a timely manner about the supplier delays, and there was no proactive effort to help redirect the package or offer a solution before my trip. Clearer communication and better support could have prevented a lot of frustration. To their credit, customer support did offer some options, such as changing the color of the items I ordered or providing a voucher. However, these options didn’t address the main issue—getting the items to me in time or covering the international shipping costs that I’m now expected to pay. Unfortunately, I’m still left footing the bill for something that wasn’t my fault, which leaves me feeling disappointed. What’s a bit comforting—yet disappointing—is that it seems I’m not alone in this. After looking at other reviews here, I’ve noticed others have been experiencing similar delays and communication issues. While it helps to know this wasn’t an isolated incident, it’s disheartening to see that the company hasn’t addressed these recurring problems. I want to emphasize that this review isn’t meant to tear down the company. I really believe in the brand and love their products, which is why I hope they take this feedback seriously. With better communication, proactive support, and fairer solutions in cases like mine, they could truly deliver the experience their customers expect. For now, though, I can’t confidently recommend them based on this experience.

I ordered a bucket package which included several items. I received only the jacket. I followed up and received an email stating the order was incomplete and the remains items would be sent. Then another email refusing to send the outstanding items. Follow up multiple times to company ignored. Total bait and switch advertising. Very unethical company.

Ordered Dec 4 for Christmas presents. Can’t cancel, order shows as delayed to Dec 30. I’m stuck, and the company has no solution, but they have my money. I ordered 6 units, a hair wrap and sleep caps. This review might help with a refund, but it doesn’t help with Christmas, and I’d advise avoiding them until they have a better fulfillment process. I see that people who ordered after I did received their orders.

Have yet to receive my order. I have emailed 3 times and received one response. Ordered 2 scarves as a Xmas gift on December 1. Here I sit, on 12/23 with no product, no response and am out my money. Absolutely disappointed. I support B.O.Bs, but when stuff like this happens, it infuriates me. Do better Hairbrella.

Ordered 4 XL bundle sets, the implied size in the description is what captures your decision to make the purchase. However upon arrival of purchased products, it is all FALSE. Such a disappointment. How about now, no one in customer service is being of assistance. All These purchased items cant be used and no one is responding to any emails sent, yes more than 2 have been sent. We want ALL of our MONEY RETURN to the credit card used to make the disapointing purchase, including shipping and handling.

Rain hat that puffs up with air between layers rendering comically ridiculous and certainly not fit to be seen in. Customer service direct me to a link where I'd not only have to pay to return it from the UK but they'll take a bs fee to process it as well. No thank you. What about a fee to ME for testing your useless comedy headwear? Complete waste of hard earned money

I’m really happy with the satin swim cap I purchased from Hairbrella. It’s gentle on my hair, stays in place, and keeps my hair dry. It’s a great addition to my swim gear—highly recommend!

I love there products! I collected some of their products like, rain jacket, sun hat, trapper hat and rain hat - keeps me warm and dry during rainy cold weather!