NemaG F.
They are scammers
They are scammers
Response from GumroadNov 12, 2021
Not sure what this is in reference to, sorry!
Gumroad is a platform that enables creators to sell products directly to consumers.
Gumroad (gumroad.com) has 410 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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410 approved reviews, newest moderated first
NemaG F.
They are scammers
Response from GumroadNov 12, 2021
Not sure what this is in reference to, sorry!
Пкп Р.
Блокируют сразу на старте. Настроил продажу товара через сайт и написал в своем дискорд канале. Несколько человек купили и тут-же мой аккаунт был просто удален без каких либо объяснений. Выяснилось что ему не понравилось что один или два человека использовали VPN. Это просто фантастическая антифрод система. Не пользуйтесь этим сервисом, в любом нормальном при "подозрениях" вам просто приостановят вывод на месяц и если вы не мошенник то все будет хорошо.
Paradox W.
Avoid. Do not do business with them. I opened an account to accept payments and after 3 payments from our customers they suspended my account, blocked me from their website, did not provide any explanation or email. They kept my money, I called my bank to block them from my accounts. Pathetic company , absolutely disgusting service.
Response from GumroadNov 12, 2021
Happy to clarify for readers: As per: https://help.gumroad.com/article/160-suspension We do not keep money of suspended accounts. It is fully refunded to customers. It sounds like your account's sales threw up red flags and our banking partners forced us to suspend your account. I'm sorry about this! Our banking partners' regulations can be quite strict and severe, and unfortunately we don't have a say in whether or not we can enforce them.
Kelly B.
I placed an order, they said delivery time 3-7 working days, they didn’t send the package and i don’t want it anymore so asked to cancel order and give my money back, no answer, several mails but still no answer and no money back. Worst customer service ever DON’T buy here!
Response from GumroadNov 12, 2021
Hi! Sounds like you might have had an issue with a product that you purchased on Gumroad? For help, I suggest seeing: https://customers.gumroad.com/article/190-how-do-i-get-a-refund And https://customers.gumroad.com/article/226-report-a-creator We're more than happy to provide you with a refund - just email us ([email protected]) and we can get you started in that process.
Francesco Andrea B.
una stella è anche troppo
Fra
gli auguro che gli rimangano gli stessi giorni pari all'ammontare dei soldi che mi hanno rubato, pezzenti
Response from GumroadNov 12, 2021
Hi! Sounds like you might have had an issue with a product that you purchased on Gumroad? For help, I suggest seeing: https://customers.gumroad.com/article/190-how-do-i-get-a-refund And https://customers.gumroad.com/article/226-report-a-creator We're more than happy to provide you with a refund - just email us ([email protected]) and we can get you started in that process.
Amy
I purchased an educational video via Gumroad. The video did not play on the link I was given after purchase, so I tried the download option. It downloaded 6 GB of an HTML file. No video. Only 6 gig of html gibberish. There's no contact information for GumRoad in the email confirmation I received. There's no contact info on GumRoad's website. And the phone number provided on my credit card statement for GumRoad is an automated service that says email Gumroad.com. GumRoad.com is a website not an email address. This smells like fraud.
Response from GumroadNov 12, 2021
Hi! Sounds like you might have had an issue with a product that you purchased on Gumroad? For help, I suggest seeing: https://customers.gumroad.com/article/190-how-do-i-get-a-refund And https://customers.gumroad.com/article/226-report-a-creator We're more than happy to provide you with a refund - just email us ([email protected]) and we can get you started in that process.
Ha J.
Very bad customer service. Rude & impolite staff