GumroadReviews of gumroad.com

This is the worst online purchasing experience I have ever had. I paid for my purchase, post payment I was given the option to send the book to kindle - this didn't work. I set up an account and to date have still not recieved any email with my 2FA information or even an electronic acknowledgement of the purchase. I was charged twice. I then had a nightmare experience with AI that was clearly just sending me a series of automated emails with no action or investigation occuring behind it. I did eventually (3 days later) get an email from a real person who sent links where I was able to download a pdf file of the book ($17), there were extremely helpful, but no amount of nice person will make up for the shambles of software they use. If you are an author and want to sell your book, do not use this site. I will never purchase from here again.

The setup, protection, customer support, and putting your products in Gumroad is great. 5 star. But the fees are incredibly high, I sold an ebook for £2.50, and £1.13 (with add ons) were taken off my amount I would earn, leaving me with £1.48. I find this shocking as I put hard work into it. The payouts are dodgy too, as I had a sale put into my bank account on July 16th, and the other 5 sales are waiting since July 5th. I didn’t have $10 in my account balance (gumroad) for the first week, which I understand why I didn’t get my money as I was just learning how to use Gumroad then, but I reached well over $10 for the second week and they didn’t transfer my money into my bank on the next Friday (payout day - 18th July). It is Saturday, 19th July today, and I have to wait until the 25th July to get my money. If you don’t want a hassle and want to have your money transferred on the set date when you have your requirements set, don’t go for Gumroad. But other than the fees, and waiting time, it’s great. That’s why I gave it 3 stars.

Please read the negative reviews and don’t use this company. I ordered a product and the seller never provided it to me. I’ve emailed Gumroad and they don’t even respond. This platform is a complete scam and I have no idea why they haven’t been sued yet. Absolutely disgusting service and zero customer support. 0/10 experience.

I spent over 7 hours trying to publish a simple digital product on Gumroad using an iPad. The user interface constantly looped me back to “Welcome Aboard” screens with no way to access my product dashboard, even after uploading files and confirming my email. I tried two different email accounts and reset my password multiple times — nothing worked. I contacted support but never received a reply. For a platform that’s supposed to support creators, this was incredibly frustrating and completely unprofessional. I finally gave up and moved to another platform, where I had my product live and selling within the hour. Gumroad might work fine for some users, but if you’re on mobile, or need even minimal support, look elsewhere. I COMPLAINED AND received no reply

Gumroad has postponed my payouts three times now for no reason. I’ve sent them countless messages and they just keep ignoring me. I’m not gonna let this slide. Honestly, if you’re thinking of using their platform, stay away. Avoid them like the plague.

Fraudulent dealings!!! I have a product listed for £200. A customer purchased it for £240. I received £170. I was not told how much the customer paid, we just so happened to discuss it. So, even when they do tell you of fees, they are not telling you 50% of the fees they are taking. My invoice says he customer paid £200, and the fees were £30. 30% fees taken!

Bait and switch operation with glitchy technology. They invite creators to join their site - even adult content creators are invited. Then, after you've made a few sales, they abruptly ban you from their platform. Customers frequently have trouble making purchases from their site. It's all a trainwreck, really. Thank goodness there are better platforms out there for selling content.

I am a digital product seller and I sell items with full resale rights (PLR/MRR). Gumroad suddenly suspended my account without sending me any email or warning. I had over $250 in my balance, and until now I haven’t received my payout. I sent more than 10 emails to their support team but received no reply at all. This is unacceptable and very unprofessional. I’ve invested money in paid ads and spent a lot of time building my store and promoting my products, and now everything is gone with no explanation and no support. I am simply asking Gumroad to send me my money. I don’t understand how a platform can block a user and keep their earnings without communication. Please resolve this issue and send me my pending funds.