GumroadReviews of gumroad.com

BE CAREFUL!!! Terrible experience, fortunately a very short one! I created an account and did absolutely nothing else… I didn’t even publish a single product. After a few days, I found my account suspended and my entire dashboard completely frozen. No access to the help center, no access to any section at all. I searched for the support email and requested an explanation. A BOT replied: Your account was suspended due to non compliance with our Terms of Service. I asked for clarification and for an escalation to a human. Sherry replied: Your account was suspended due to non compliance with our Terms of Service. I asked again for detailed explanations, because there was absolutely no reason to be non compliant. Sherry replied once more: Your account was suspended due to non compliance with our Terms of Service. I complained about the unacceptable service and informed them that I would leave a review. Steve replied: Sorry for any confusion and frustration! Our new content review system is a little too highly strung and mistakenly flagged your content. Your account is unsuspended. Now, it’s obvious that customer support never even looked at the cause of the suspension, because I had zero content for anything to be “mistakenly flagged.” Beyond the extremely unprofessional behavior, a platform like this can seriously jeopardize a creator’s income and reputation. If something like this had happened with an active business, the damage would have been far worse.

sometimes the conversion rate is down, because we can't customize the checkout page further, I really hope gumroad work on this

Habe am 01. November 2025 bei der Firma Higher Plan Software das Produkt SpaceWalk gekauft, welches nun zwischenzeitlich ein UpDate auf die Version 1.1 erhalten hat. Dieses UpDate würde mir gemäss Werbung auf YouTube von Herstellter gratis zur Verfügung stehen. Natürlich habe ich keim Kauf kein Konto angelegt, da ich ja kein Verkäufer bin. Da aber bei Gumroad kein Hinweis auf meinen Kauf ersichtlich ist, kann ich kein (kostenloses) UpDate machen, was mir zustehen würde. Fazit: Wer bei Gumroad kauft, ist sicherlich nicht gut beraten. Leider ist auch der Verkäufer kein Deut besser, da er mich lapidar an Gumroad verwiesen hat. Also war wohl ein Griff ins... In diesem Sinne lasst die Finger von Gumroad!!!!!

Trying to download bought fiels ... Download speed of gumroad <10kB/s ... you have to sit for hours trying to download 100MB that take verywhere els just a second ... and it cancels the download every few minutes... unable to get my purchase ... and i checked ... if i go somewhere else like steam i download at 100MB/s

Scam website dont even buy anything here.

I purchased a book, but seller did not even upload it so I could download. Gumroad never gave me a refund. THis is how Scam works.

I would give zero stars if I could. I had a customer dispute their purchase of my product, which I clearly state on my checkout page that I don't give refunds. Gumroad responded and said I lost the dispute because I don't have a refund policy. Then a week later I discovered that my account had been shut down...with no warning or notification. The customer "support" just sounds like an AI bot writing me a canned email. It's horrible. Don't use Gumroad.

I’ve had three Gumroad accounts suspended without clear explanation. Despite multiple attempts to contact support, I received no response and my funds remain stuck. The lack of communication and transparency is extremely disappointing. As a creator, I trusted Gumroad to handle payments and support my business, but this experience has been frustrating and damaging. I cannot recommend Gumroad until their support and account management improve significantly.