GuardsmanReviews of guardsman.com

Have being waiting since April for a leather couch purchase less than 8 months ago they came looked and are waiting for the manufacturer to send the new piece of cover the last update was June ringing to see if piece had arrived it had not never heard from them since. Worst €250 ever spent

We bought 5 yr FULL plan via Harvey Norman about a yr ago. Cat went loose on 3 occasions and marked the sofa . Coffee stain happened on one. Bolts got loose on 2 recliners. Cushions got dipped down. Guardsman refuse to cover us for any! Will have to complain to Ombustman and relating as a matter of principle. Very disappointed. I should have read the reviews here prior.

Several years ago we bought a power sofa and love seat locally and were told we needed to buy the extended protection called Guardsman Protection Plan because it would cover anything that goes wrong for 6 years. Its not been 6 years yet, and I've had 2 claims because of seating malfunctions. The last claim was submitted 2 months ago and the first one 2 years ago. The first claim was denied because I filed the claim a couple of days too late! I was on a trip! The 2nd claim was filed within 2 days of the damage showing up. I was assigned a repairman to come fix the damage. I was finally contacted 3 weeks later and an appointment was made 3 weeks later -- He didn't show! I took off work all day so I could be there as they required. He said he had car trouble and it got scheduled again for 3 weeks out. He showed up late and I took off work again! He said he would order the part and be back to fix the sofa in less than a month. I just got an email this morning from Guardsman. They are denying this claim too because it's taking too long to finish it. This company is a total scam and I'm sure they never pay any claims at all. Their service sucks too! Do Not throw away your money on this fraud. I will be filing more than complaints against this outfit!

I purchased a Guardsman stain policy with my Ethan Allen couches. Unfortunately, my cat developed kidney problems and there is pee staining on the couches. I filled out Guardsman's ornerous paperwork and called them twice but they refuse to clean the couches. Do not buy anything from Guardsman. They do not stand by their policies and will just tell you that whatever stain you have is outside the terms of the policy.

Shocking service!!! Paid so much for this to be messed around. 7 weeks ago I put in my claims & a technician finally turned up today , he left with doing absolutely nothing to repair our sofa!! This company use delaying tactics & make contacting them extremely difficult & slow!! Another complaint has gone in & if I don’t hear something quickly, I will be as loud as I can to spread how useless this company are & will be going to the ombudsman. DONT WASTE YOUR TIME , MONEY OR PATIENCE BECAUSE THEY ARE INCOMPETENT!

We purchased a reclining Ashley couch with a power reclining module. The store we purchased the couch from included a free Guardsman Furniture Care Warranty. I have the store receipt and the original copy of the Guardsman warranty that was issued. A year after we purchased, one of the controllers that operates the comfort features failed. Unfortunately, the store went out of business, but that has no bearing on the warranty. Needless to say, after many calls and emails, Guardsman refused to cover our issue. In fact, this is the email response from Guardsman... "Good afternoon, we apologize for the frustration; however, it is clearly stated within the plan that when your retailer closes, we will offer a refund for the listed price of the plan. Since your invoice does not show a price paid for the plan, we are unable to refund you for the plan. We understand the frustration; however, we are unable to expedite the process. Our retailer relations team is attempting to reach out to your retailer to confirm closure or if they are able to order the parts needed. However, as previously stated, if your retailer has closed, we will be unable to repair or replace the furniture. Gabriel Resolution Account Specialist. So wipe your "floor" with your Guardsman warranty. A shady company at best. Original Version We purchased a reclining Ashley couch with a power reclining module. The store we purchased the couch from included a free Guardsman Furniture Care Warranty. I have the store receipt and the original copy of the Guardsman warranty that was issued. A year after we purchased, one of the controllers that operates the comfort features failed. Unfortunately the store went out of business, but that has no bearing on the warranty. Needless to say after many calls and emails, Guardsman refused to cover our issue. In fact, this is the email response from Guardsman... "Good afternoon, We apologize for the frustration; however, it is clearly stated within the plan that when your retailer closes, we will offer a refund for the listed price of the plan. Since your invoice does not show a price paid for the plan, we are unable to refund you for the plan. We understand the frustration however we are unable to expedite the process. Our retailer relations team is attempting to reach out to your retailer to confirm closure or if they are able to order the parts needed. However, as previously stated if your retailer has closed, we will be unable to repair or replace the furniture. Gabriel Resolution Account Specialist. So you might as well wipe your floor with a Guardsman Warranty. A shady company at best.

Customer service at this company is awful. If you file a claim, it will be months and still no help with your furniture. Sometimes they will transfer you to a non working number. Don't get this coverage be cause it's a sorry company.

If I could do zero stars, I would. We purchased a new couch and the salesman talked up the insurance as though it would be great for a wide range of claims. Well, within about 8 months our couch started pilling, threads came loose, and generally just started falling a part. Something which was told to us would be "covered". It was not. Skip this insurance, it is a HUGE waste of money.