Since 1915, Guardsman has been a leader in furniture care. We offer a complete line of furniture products designed to clean, protect and enhance the natural beauty of wood finishes, in-home fabrics, and leather and fabric upholstery, as well as product...
Guardsman (guardsman.com) has 418 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Furniture Stores · GRAND RAPIDS, Michigan
Excellent
Furniture Stores · Kentwood, Michigan
Excellent
Furniture Stores · Clinton Twp, Michigan
Great
Furniture Stores · Ishpeming, Michigan
New
418 approved reviews, newest moderated first
Mickey M.
This company can't and won't improve. Like an idiot I purchased this crappy protection plan 3 separate times thinking maybe it's better, boy was I wrong. This warranty plan sucks and I wouldn't give it to my worst enemy. DO NOT PURCHASE!!! THEY SUCK!!!
Mariek
Horrendous experience! My parent's spent over £2000 on a sofa from DFS and they took out the Guardsman insurance as advised my DFS. Problems occurred 2 months after purchasing the sofa with the recliners failing to work properly, sinking cushions and stains even though it had been stain guarded. After being instructed by DFS, they diverted the issue to be rectified by Guardsman. After chasing several times there was an extremely.long wait fo the repair (6 montjs), which didnt happen as the fabric was the wrong.colour and they refused to fix the mechanism and said to.go back.to DFS who said it was Guardsman to undertake the repair! What a shambles and no help whatsoever! My.parent are nearly 80 years old and they have beem so stressed out and used all their savings for it. I am disgusted! After nearly 9 months of chasing, Guardsman admitted that they couldn't repair/fix it and offered a measly £150 compensation last October and guess what, NOTHING!!! PLEASE DONT BOTHER BUYING THEIR INSURANCE, THEY ARE SCAM ARTISTS!!!!
Leonard B.
I feel I have been completely mis-sold this insurance by Guardsman and DFS. I submitted a genuine claim for a malfunctioning switch on November 3rd 2025 only to receive a final rejection on the 5th January 2026 and to make things more difficult they told me if I wasn't happy with their decision to contact the Ombudsman. I wish I had read the reviews on Trust Pilot before making this mistake. I urge others not to do the same. It goes without saying I will never take out extra Guardsman cover or purchase any items from DFS in the future.
Li R.
They are rude and find any reason to deny a claim
Jason A.
Total waste of money, company won’t honor their claims. Bought furniture from Haverty’s that experienced peeling and got denied on every front.
Martin S.
Have a 5yr protection plan with Guardsman on 2 sofas and an ottoman from Haverty's. After 4 years, developed a frame issue on a sofa and submitted a claim with pictures on Nov 19... we're into Dec and still haven't heard from them. They're website STINKS and their call hours are worse than bankers hours were in the 1970's. When you call, anticipate being on hold forever and getting hung-up on. This is the worst company EVER! Why did I buy "service protection" from these clowns!!!?!! More like highway robbery!
Shannon
This company is a scam. They made their claims form intentionally misleading and did not include an option for accidental damage, only options that aren't covered by their plans. The customer service associates and manager are not helpful or understanding at all, they just go off a script and basically tell you to kick rocks but in corporate terms. Hearing back from them takes forever.
Tara H.
WORST COMPANY AND PROTECTION PLAN EVER. VERY EXPENSIVE PLAN FOR NO SERVICE. FILED THE SAME CLAIM 3 TIMES AND GOT A SMALL CLEANING SPRAY IN THE MAIL! NO RESPONSES, COULD HAVE BOUGHT 1000 SPRAYS FOR THE COST OF THE PLAN. THEY ARE DISHONEST AND HAVE TERRIBLE CUSTOMER SERVICE AND DO NOT FOLLOW THROUGH. DO NOT PURCHASE A PLAN FROM GUARDSMAN. USELESS WASTE ON MONEY.