Guardian Interlock provides ignition interlock systems (also known as "blow and go" or "car breathalzyer" for people who need or want them after a DUI/DWI arrest. We provide high quality services and devices to make the process of installing and using an interlock as easy as possible.
Guardian Interlock (guardianinterlock.com) has 813 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Auto Parts & Wheels · Redmond, Washington
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813 approved reviews, newest moderated first
William D.
The divide it's not working properly. Please call me at 8139380010
Response from Guardian InterlockJun 6, 2019
We are sorry to hear that you are experiencing hardships with your interlock device. We want to be able to see how we can best assist you and get you back on the road with ease. Someone from our management team is looking into this and will be in contact with you shortly to see how we can help you through this difficult time.
Linda
I own a “difficult” vehicle and first shop could do it on my Range Rover sport. Guardian stepped in and referred me to another shop with electronics experts and got it done quickly and flawlessly.
Response from Guardian InterlockJun 3, 2019
We're happy to hear things ended up well. Thanks for taking the time to leave a review!
Britton H.
They told me that they would send my interlock install papers to the dmv that day. I waited a day or so to go the dmv. After I waited for 30 min in line to get my license renewed they said the paperwork hadn’t been sent over, I called the reporting department and left a message and have yet to hear from them and the dmv still doesn’t have my paperwork. This is legal paperwork and a serious issue! Completely unacceptable and horrible experience! Should have chose another company that does what they say they are going to do!
Response from Guardian InterlockJun 3, 2019
Thank you for taking the time to bring this to our attention. Someone from our Executive Resolutions Team will be looking into this and contacting you soon.
Jon M.
I called the 800 number to set up appt for reset. The agent said my wife could drive over to the appt since I was working. She took off work to go to this appt today but the interlock location said that I had to be present. I'm really frustrated because this thing is already costing me more than I was quoted and now my wife missed work because your agent didn't know the rules! Thoroughly disappointed. This is a racket and should be illegal.
Response from Guardian InterlockJun 3, 2019
We deeply apologize for the confusion. Our executive management team is looking into this and we'll be in contact soon.
Michael K.
Its not very nice that i was sober and had to use my free refill just because i could not hum the right tune. I dont have this to teach me to sing, its sole purpose is to make sure i dont have alcohol in my system while driving. Im very disatisfied with the device.
Response from Guardian InterlockJun 3, 2019
Unfortunately, the type of test our device asks for is regulated by the state, but we understand the frustration and hope we can get you trained properly on the device. Someone will be reaching out shortly.
Jacqueline H.
Everyone at Guardian located on Ocala on NE 17th Rd. were very friendly and helpful. The one lady that walked me through it made me feel very comfortable. I had a problem with the interlock device and Tim was kind enough to come to my home and help me out. I am very pleased with the service.
Response from Guardian InterlockJun 3, 2019
We're always happy to hear our partners out in the field are treating our clients how they deserve! We'll pass the praise along to the leadership over their area. Thanks for taking the time!
Kevin B.
Roppa industries, the vendor who installed my device, was very accomodating.
Response from Guardian InterlockJun 3, 2019
We're so glad to hear that! We'll send your review to the manager over that area.
Sharon Y.
Not very good considering, that I made my appointment on 4/8, and when I went 5/3 to the assigned installation center and he didn't have the kit....said that there was a problem with getting them. Sharon
Response from Guardian InterlockJun 3, 2019
We're so sorry for the confusion and inconvenience this has caused. We will be reaching out shortly.