Mark M.
Where to start
Where to start? I live in Colorado so I qualified for the free install, first month free, and zero enrollment fee. First of all, I was charged $80 dollars for the install. The installer had me watch a video on my phone and that was all the instruction I got. No manuals or booklets to take home to read over. When I called to ask why I was being charged I was treated as if I had done something wrong and was told that I needed to call the installer and ask about the charge. Then they wanted me to send in a copy of the bank statement showing the charge. I did and it took just nearly a week to finally hear back that they would need to forward this to management. As far as the "first month free", almost immediately after I had the device installed I received a notification of my upcoming payment schedule starting immediately. Totally deceptive advertising and I will not recommend them to anybody.
Response from Guardian InterlockOct 7, 2026
We apologize that the shop charged you an unauthorized fee. We are diligently working on this, as you were advised yesterday. Regarding the payment notification you received, that is an automated email sent anytime an invoice is created. Please know that the invoice was paid with a credit that had previously been added for the free month promotion you were given. Guardian has taken no fees from your card so far. Management will be following up with you shortly.