Guardian Interlock Reviews | Read Customer Reviews of guardianinterlock.com

Guardian Interlock Reviews | Read Customer Reviews of guardianinterlock.com

Guardian Interlock reviews

813 approved reviews, newest moderated first

Rachel C.
Jul 10, 2019
The machines are hard to use
The machines are hard to use. Took 5 hours to install cause they were all dysfunctional. After finally installing left auto shop and still had a bad device. Got perm locked and couldn't start my car while getting gas had to be towed. Still waiting to be reimbursed. Had them remove device that day stayed with original company.
Response from Guardian InterlockJul 12, 2019
Thank you for taking the time to bring this to our attention; we are looking into this matter and someone will contact you shortly to see how we can make this experience a better one.
Report
Deena B.
Jul 10, 2019
So far, so good!
I just had the interlock installed on the 2nd of this month. So far, things are great. I haven't had any problems. I had it installed at Debroux Automotive. The service was fantastic. I wouldn't have it serviced anywhere else. Rodney, the owner, and Adam explained everything perfectly.
Response from Guardian InterlockJul 11, 2019
Thank you for taking the time to share your experience with DeBroux Automotive, our Pensacola, FL shop. I have forwarded your review to our Management team in that area to recognize their outstanding service!
Report
Angey P.
Jul 8, 2019
I have called and waited on line and…
I have called and waited on line and pressed 8 for call back, been waiting for a call back from customer care for over 24 hours. So much for 24hr service! I'm sure the website says 24/7. This is a holiday weekend, would be nicer to know if y'all are on holiday!?
Response from Guardian InterlockJul 8, 2019
Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Service center. Someone from our Executive Resolutions Team will be reaching out to you shortly to see how we can best assist you during this time.
Report
Sherri B.
Jul 5, 2019
It took soooo long.
It took soooo long.
Response from Guardian InterlockJul 8, 2019
We appreciate you taking the time to provide us with honest feedback. We are always striving to become better for our customers, and your feedback helps us to best understand how.
Report
Clayton H.
Jul 5, 2019
Great service
Great service, great price, they made it extremely easy for me as well
Response from Guardian InterlockJul 8, 2019
Thanks for the thoughtful feedback! We value our clients and we’re glad you felt that.
Report
V O.
Jun 28, 2019
It takes too long to warm up
It takes too long to warm up, the retest after 5 mins is redundant and the hum and blow combination is too sensitive it should just be a blowing device.
Response from Guardian InterlockJul 5, 2019
We appreciate you taking the time to provide us with honest feedback. We are always striving to become better for our customers, and your feedback helps us to best understand how.
Report
Tina P.
Jun 27, 2019
Very professional and took the time to…
Very professional and took the time to explain everything to me correctly.
Response from Guardian InterlockJul 5, 2019
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Report
Nicholas B.
Jun 21, 2019
Tim has been very helpful through the…
Tim has been very helpful through the process.
Response from Guardian InterlockJun 27, 2019
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Report