Guardian InterlockReviews of guardianinterlock.com

Lifesaver is taking over Guardian.........for over a year, and multiple calls, I am still carrying a "balance due" each month. I'm told don't worry about it, it's taken care of. On Nov 21 I will be going to have my device downloaded again and was told by the technician that I would be charged this ficticious balance when they change the handset from Guardian to Lifesaver. You see, I live in South Carolina and it is the state of Florida that is requireing me to have this in my vehicle, so for some unknown reason they keep charging me fees from EACH state. I have spoken to supervisors/managers, Guardian technicians and they say on THEIR end that I show no balance.......but my receipt does. Therefore the business that downloads my handset information each month tells me that he will have to charge me this uncalled for fee on Nov 21 unless the company can go into the computor and show there is NO balance..........Again, they tell me to NOT worry about it.....it's been over a year and they still haven't corrected it on their end........YES, I'm concerned about it......I'll probably end up having to pay it, then battle to get the refund......!!!!!!

I’ve been trying to get an outstanding balance corrected. I talked to someone over a week ago. I was told someone would get back to me within a couple of days. I’m still waiting. Guardian is ncorrectly charging me and I’m trying to rectify the situation. No one will take responsibility and contact me regarding this error.

Glitches with the amount of days first month I had it

Keep having issues with the handset reading errors

Company overall is decent. But I'm very disappointed in how they handle failed readings. I recently had two fails. Both of which were quickly followed by passes proving that I was not drinking. Regardless I got charged for both at 35 a piece.

It's very hard to use this product and I don't understand why you use it while you're driving and you have to remove one hand from the steering wheel it seems like it ought to be against the law you can't have a cell phone you shouldn't have this thing thank you

Takes way to long to "Warm up" before you can start vehicle. especially when it is cold out. The beeps are to loud and do not think it needs to beep extra times when warming up when you are 3 days or less to re-calibrate. Lastly but probably most importantly I do not think you should have to blow While driving, really? A little dangerous and distractive I think especially when you are trying to be good and do the right thing by having the device in the first place.

I had my interlock installed in December. Florida has mandated that I have the interlock installed and I live in the state of South Carolina. It upsets my greatly that I am being charged different amounts each month. I was told that I was being overcharged because I was paying 2 monitoring fees....1 for Florida, 1 for South Carolina. The individuals at guardian have looked up this information and confirmed that this should not be the case and that I should only be paying a monitoring fee for Florida, which is correct. I spoke with Guardian multiple times about this issue and they tell me that I have to call before each appointment and " REMIND " them to NOT charge me for monitoring from BOTH states. Are you kidding me? Wait times are unbelievable and on more than one occasion I have been transferred and the transfer of the call simply takes me back to the initial "wait for someone to answer phase"...{10 minute wait}. Why can't a note be place on my account that I am only to be charged ONE monitoring fee? Isn't the computer supposed to make things easier. Why do I have to call each month. #2....I woke up to an e-mail from Guardian this morning that states I missed my appointment yesterday. THIS IS NOT TRUE.! I was there! Matter of fact I was on the phone trying to straighten the pricing out and the technician at the place who serviced the device was on the phone with Guardian Interlocks "Tech Support" because the receipt for services wouldn't print....This has been a terrible business relationship up to this point. I must also say that at least HALF of the folks I've spoken with at Guardian have been very abrasive...! I pray that there is that one person there that can straighten this all out! It's would beso simple if they would just listen to what I'm saying to them instead of assuming and taking such an aggressive approach with a client.!