Guardian InterlockReviews of guardianinterlock.com

It was hard to talk to someone, kept getting transferred over and over. Finally did get someone - he just wanted me to hurry and pick a day to get this in my vehicle. I was told everything will be free the first month just need to pay calibration fee. I got an email about 66 dollars being pulled from my acct. though it didn't it get taken from my acct., it REALLY rubbed me the wrong way Abbas stopped responding after I got this interlock in my car. If you need to make a sale and wont care after, just say that. You know you'd get our money anyway because most time this device is required by DMV or the state. He was honestly a little pushy but what I can say the store that installs it for you is really great "That email is automated and can't access specific account details, like a credit, to let you know that nothing will come off the card." This is beside the point. The representative stopped replying when it came to me forwarding the email to him saying my card WILL be charged (Again, luckily it didn't) it's just shady contact from your rep stops after everything is said and done.

The customer service over the phone is the worst I've ever experienced in my life and I am 59 years old. On any given day if you have to call them you can expect anywhere from 20 minutes to two hour wait on hold. Then when that representative can't help you, you get put on hold again for another 20 minutes to 2 hour. This is on repeat. When you finally get someone they seem to be helpful and for the most part professional. As far as your car getting locked out for a missed blow. I'm notorious for this and the lockout end date on a holiday (this time I'm locked out on Christmas Day) or weekend. There are times and situations where a person can't get there before the end date then you're screwed. It would be great if you could do something to adjust when the dates and times for lock out happen. Fortunately, most people don't have to be on this program for very long but I myself am a lifer. Be more willing and able to work with us because this is expensive and time consuming.

The install company I was sent to showed up 45 minutes late and did not have the right equipment. However, Guardian worked quickly to schedule me with another install shop for the same day. The second shop took 2 and half hours to complete my install.

I was charged more on my first recalibrate appointment than my contract said it would be. I was given an email to send my copy of the contract. The email bounced back as undeliverable. I was very careful to write down the email address. So nothing got accomplished

My experience with Guardian was complex the customer service was good it just they had my driving out for appointment the installer didn't have supplies.

Have not had unit very long 3 weeks maybe. Seems to work well so far. Will know more in time....

Customer service was great, price is good, installation was smooth. The equipment is outdated and ridiculously slow!

Sent to different location for install several more miles from my house than originally set up and the people were rude and insolent at the garage. I was told just before the install by audio itch tampa that they didn't have the equipment :(.