Jorge C.
All the staff is very friendly but has…
All the staff is very friendly but has no idea what they’re doing with the exception of Shiloh and Keisha. I was Given the run around a few times, and was scheduled incorrectly by Janice the first time. I showed up to the installation place only to be told I was not scheduled, I called Guardian once again to speak with Janice at which point she stated said she would waive the $30 admin fee (Quality Control can pull the call if they want to) due to the inconvenience, (apparently I had To be enrolled in a DUI program prior to have the device installed which she failed to inform me) and that the total would be $60, yet at the time of installation i was charged everything. I called Back dispute that, was placed on hold for 20 minutes and I hung up and I’m still waiting for them to return my call especially after they confirmed a good call back number. I also couldn’t get any questions answered without having to transfer me to several different departments. Glad to have the IID installed now and can Not wait to finish the program. The experience with this company alone, was enough for me to not get a DUI ever again so thank you for that.
Response from Guardian InterlockDec 5, 2019
Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Service center. Someone from Guardian's Executive Resolutions Team will be reaching out to you shortly to see how we can best assist you during this time.