Guardian InterlockReviews of guardianinterlock.com

I had my interlock installed in December. Florida has mandated that I have the interlock installed and I live in the state of South Carolina. It upsets my greatly that I am being charged different amounts each month. I was told that I was being overcharged because I was paying 2 monitoring fees....1 for Florida, 1 for South Carolina. The individuals at guardian have looked up this information and confirmed that this should not be the case and that I should only be paying a monitoring fee for Florida, which is correct. I spoke with Guardian multiple times about this issue and they tell me that I have to call before each appointment and " REMIND " them to NOT charge me for monitoring from BOTH states. Are you kidding me? Wait times are unbelievable and on more than one occasion I have been transferred and the transfer of the call simply takes me back to the initial "wait for someone to answer phase"...{10 minute wait}. Why can't a note be place on my account that I am only to be charged ONE monitoring fee? Isn't the computer supposed to make things easier. Why do I have to call each month. #2....I woke up to an e-mail from Guardian this morning that states I missed my appointment yesterday. THIS IS NOT TRUE.! I was there! Matter of fact I was on the phone trying to straighten the pricing out and the technician at the place who serviced the device was on the phone with Guardian Interlocks "Tech Support" because the receipt for services wouldn't print....This has been a terrible business relationship up to this point. I must also say that at least HALF of the folks I've spoken with at Guardian have been very abrasive...! I pray that there is that one person there that can straighten this all out! It's would beso simple if they would just listen to what I'm saying to them instead of assuming and taking such an aggressive approach with a client.!

The product was easy to operate but during installation damage was done to the electronics in my vehicle. The company has offered to pay for damage but not for installation and removal.

Great service

I called in not knowing what to expect. Marycruz helped me and answered all my questions and then some. Great customer service and she also called me back the next day to follow up. I would highly recommend this company. Thanks

They've been good to me. Installation service was great!

I've never had interlock before, this is my first time with one, and I just have to say the system is terrible. Takes me 6 tries to start my car. It takes my breath and says "abort" and has me retry over and over again till it finally does it's job and allows me to start my car. Then when I finally do get it started within a couple of minutes it wants me to re-test. And of course that also takes 5 or 6 tries for it to register. Another complaint I have is It went from 28 days till service to 2 days randomly and now is at 0 days. I tried calling the Denver office about my problems, left a detailed message and they have neglected to get back to me. With how awful the service is it would have been worth it to me to just not have my license. 2 stars is generous.

I haven't even had this machine in my vehicle for over a week and I already dislike it. The machine is not loud enough nor fried enough to really see or hear at night when you're driving and listening to music and it only gives you 2 days to get it into a service center if you've missed a retest, and once you've missed that one retest your screwed and get no other chances to try it again. It feels to me like this machine is solely made just for the company to make money. I have previously used Smart Start before for an interlock and they gave you 4 days on their machines to get it into a service center whenever you had a violation. And also as well if you miss a rolling retest it gives you more time to do the retest. The guardian machines are very unfair to the consumer and their system needs to be changed and or updated to better help the consumer.

Joseph on 103rd jacksonville west. The installer has done and outstanding job and is very fair in his calibration checks