Guardian InterlockReviews of guardianinterlock.com

Used them before. Great product and service,

Helpful and explained everything well and was quick service

For being a sophisticated piece of equipment it sure has many faults. When I got this device installed the techs gave me numerous ways of items that have alcohol in them like mouthwash and colognes, which makes sense. Then they went off saying you can’t eat candy or gum due to the candy coatings containing alcohol? Or eating foods with yeast in them like pizza and breads? Like the yeast can ferment that fast into alcohol by consumption. Maybe if it was raw yeast so I’m not sure why the techs explained this. Then I had a couple warnings which really makes me very uneasy. I called in to ask what’s going on n the techs explained it could be the device was “hot” physically which it was not, or it could of been something I ate or drake, which I had not consumed any liquid or food that day! So how can this device that is only supposed to detect alcohol can cause so many false negatives and still be ok with state compliance? It feels like a setup for failure with and inaccurate defective device. I’m trying to adhere to restrictions and I do not want a malfunctioning device causing errors to my success of completion of program.

It is next to impossible to get ahold of anybody to get any issues resolved! I have been told several times in the past a supervisor would get back in touch with me within 24 to 48 hours! A supervisor never calls back! They dont put nesecarry notes in the accounts! Half the time they cant even find my account or pull up my account! If there are any issues with my guardian interlock device I know to expect to have to deal with them for at least 2 weeks before having any resolution which is ridiculous!!! I have had so many problems with the guardian handsets I have had!!! They have been stuck on loop and buzzing! I have blown to start my car and it has been stuck on the screen to analyze for over half an hour before causing me to be late to an appointment! I have had to pull over on the side of highways countless times because the sound for the rolling retest is so quiet and hard to hear I have missed quite a few of them! The handset will scream loudly at you to pull over if you have missed a rolling retest but not to notify you that you need to do another rolling retest! It is very scary having to pull over on the side of the highway with my 2 year old daughter in the car to restart my car due to this issue! I think have to pay $35 to service my handset because it is so quiet and hard to hear! That makes no sense that I have to dish out all this extra money because their equipment is horrible and so quiet! I had a lifesafer interlock and had no issues missing rolling retests because it actually notifies you so you can actually hear it! I would have kept the lifesafer interlock if they had a service center close to me even though their customer service is just as horrible and ridiculous as guardian! At least with them I wasnt having to pull my car over on the side of the highway to restart it due to the device being so quiet when a rolling retest was required! Either which way I have had so many issues with guardian interlock it has by far been the worst company in have ever felt with in my life!!! I have only dealt with one supervisor and one customer service representative that was actually good and helpful and resolved my issue, but the down fall to that was it took about 2 weeks to be able to actually get in touch with or speak with this supervisor! That is a ridiculous amount of time especially when it comes to time-sensitive matter because you only have 30 days on an interlock device and then you have less days if anything happens with these devices before you get locked out of your car! With this company being required to handle time sensitive matters they sure do take their sweet time and dont make any of the issues urgent to fix on their behalf! I will be writing up a statement to take to better business bureau with all of the issues I had endured with this company! It should not be this stressful to do the right thing, be responsible, and take care of my priorities that are court ordered!

Sales rep was very helpful. Really like the fact of dealing with One Rep. This should be a customer service Standard.

I am very frustrated by this device. I follow the operating instructions fully and constantly get a "ABORT" message. It's very frustrating to try to operate a vehicle, especially with children when it takes me over 15 minutes just to get it started. I will be switching to a lifesaver device.

Very friendly staff

Company overall is decent. But I'm very disappointed in how they handle failed readings. I recently had two fails. Both of which were quickly followed by passes proving that I was not drinking. Regardless I got charged for both at 35 a piece.