Guardian Interlock provides ignition interlock systems (also known as "blow and go" or "car breathalzyer" for people who need or want them after a DUI/DWI arrest. We provide high quality services and devices to make the process of installing and using an interlock as easy as possible.
Guardian Interlock (guardianinterlock.com) has 813 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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813 approved reviews, newest moderated first
John M.
No problems with device. Thats always the fear. All works great!
Response from Guardian InterlockMar 30, 2020
We appreciate you sharing your feedback with us and the Guardian community today. We are always looking for ways to improve when we need to and continue when we get it right. Thanks for letting us know we are doing well!
Gilberto G.
Haven't had no problems on my Mercedes. Highly recommend guardian interlock
Response from Guardian InterlockMar 30, 2020
Starting an ignition interlock program is complex, and we are happy we could make it straightforward for you. Guardian customer service agents are here for you throughout your program.
Kristopher B. R.
Quoted me the wrong price. Set me up with two wrong appointments, one being three thousand miles from me. But, was a decent price. Edit: From 2 stars to 5. Company reached out after having a few problems with them and gave me a great discount for wasting my time and misquoting prices. Everything has been resolved, couldn't be happier.
Response from Guardian InterlockApr 27, 2020
We appreciate you taking the time to provide us with honest feedback. At Guardian, we are always striving to become better for our customers, and your feedback helps us to best understand how. Thanks for giving us a chance to make things right!
Daniel G.
It's very hard to use this product and I don't understand why you use it while you're driving and you have to remove one hand from the steering wheel it seems like it ought to be against the law you can't have a cell phone you shouldn't have this thing thank you
Response from Guardian InterlockMar 30, 2020
We appreciate your feedback and understand your concerns. At Guardian, our employees continuously test our units to understand our consumer's experience and we know that when first installed, the alert for a random retest can be anxiety producing. We use this information and consumer feedback like yours to design devices that take away as much of the stress of using an IID as possible. In response to your specific concern about random retests, state regulations, not the interlock industry, determine the frequency of random retests and the time period in which they must be taken prior to recording the event as a missed test. In most states, users have 5-6 minutes to maneuver their vehicle to a safe location to take the test. We advise pulling over to take your test.
Jonathan L.
Dealing with Guardian Interlock was the Worst Experience of my Life... I was only required to use device an IID for 6 months. Upon completion of my 6 months, I contacted Guardian to send me my release paperwork. Guardian Interlock HQ refused to release my certification of completion to the courts. They added 2 months to my time with the device in my vehicle and made me pay for those additional 2 months of fees. I called their service line everyday for a month and was constantly hung up or transferred to a dead line. All I needed was one simple release form. I never raised my voice or was rude, their customers service department just acted this way. After a month of this, I eventually contacted my attorney to deal with Guardian and it took my fabulous attorney over a month to receive the release paperwork to remove my device with the courts. If my attorney had not take mercy on me and done this work pro-bono, I would have been stuck with an additional $1000 bill to receive a simple document. and I still had to pay Guardian for the extra 2 months of the device. How can this be ethical? AVOID THIS COMPANY AT ALL COST. All of these stresses will COST you money. Shame on you Guardian, you have been in business for 35 years and never been BBB accredited. Want to guess why?????
Response from Guardian InterlockJun 1, 2020
All input, negative and positive, is reviewed by our Guardian contact center supervisors and used in on going agent training. We appreciate your taking the time to provide this feedback and we will use it to make our customer experience better going forward.
Amir F.
The absolute worst company employees and managers I have ever dealt with in my entire life. They’re are dishonest with their product and their contractors Will provide your old dirty devices!
Response from Guardian InterlockMar 30, 2020
Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Service center. Someone from the Guardian Executive Resolutions Team will be reaching out to you shortly to see how we can best assist you during this time.
Christain D.
Takes way to long to "Warm up" before you can start vehicle. especially when it is cold out. The beeps are to loud and do not think it needs to beep extra times when warming up when you are 3 days or less to re-calibrate. Lastly but probably most importantly I do not think you should have to blow While driving, really? A little dangerous and distractive I think especially when you are trying to be good and do the right thing by having the device in the first place.
Response from Guardian InterlockMar 26, 2020
We appreciate you taking the time to provide us with honest feedback. At Guardian, we are always striving to become better for our customers, and your feedback helps us to best understand how. Please know that our device has a setting where it will warm up for you before you get in the car. Please follow this link to see cold weather tips and how to get the warm up settings: https://www.guardianinterlock.com/blog/cold-weather-ignition-interlock/ In response to your specific concern about random retests, state regulations, not the interlock industry, determine the frequency of random retests and the time period in which they must be taken prior to recording the event as a missed test. In most states, users have 5-6 minutes to maneuver their vehicle to a safe location to take the test. We advise pulling over to take your test.
Arthur W.
Customer service was great, price is good, installation was smooth. The equipment is outdated and ridiculously slow!
Response from Guardian InterlockMar 26, 2020
Arthur, thanks for sending your feedback. We'd like to go over the details you described in your review and alleviate your issues so you have the best Ignition Interlock program experience. Please contact us at 800-499-0994 to allow us to assist you. Thank you for choosing Guardian as your provider, and we hope to speak to you soon.