DARIAN M.
Code
Alberto Torres and Selena made my experience great the company needs a better system. I called for a week left voicemails got only three call backs out of the five calls. My last call back was Alberto and finally after a week he was the only one to actually do his job! I got an appointment set up he had Selena call me I got my code and FINALLY got my car unlocked. So I like to thank them they’re employees who actually took the time to listen and help resolve my problem. They should both get a raise customer service people are getting lazier as time goes on just tries to pass their job onto someone else. Not them. They listened took the time to do what they needed to do to make sure I got my car unlocked literally got me taken care of faster than when I was on hold.
Response from Guardian InterlockNov 23, 2022
Thank you for taking valuable time out of your day to leave such wonderful feedback for Alberto and Celina! We’re so happy to hear that you had a positive experience and that you felt compelled to share that with us and the Guardian community. We will make sure to let them know they are doing a wonderful job!