Guardian Interlock Reviews | Read Customer Reviews of guardianinterlock.com

Guardian Interlock Reviews | Read Customer Reviews of guardianinterlock.com

Guardian Interlock reviews

813 approved reviews, newest moderated first

TRACY B.
May 22, 2023
***Updated -Amazing Customer Service
UPDATE- After I wrote this review, Scarlett from Guardian reached out to me, she took the time to explain in greater detail their process. Within a few weeks after that Ezra contacted me to follow up. Both Ezra and Scarlett went above and beyond to resolve and amend my complaint. I will be not be switching to another company. The Interlock Company in Omaha technician Chris is absolutely amazing and provides superior customer service. This review pertains to Guardian Interlocks call in customer service and lockout policy... 2 hour phone wait time on a Sunday to get a lockout code because my car battery went dead and the devices data was full. Representative said to call back this morning for a code because the code would only allow me enough time to drive to get to the place it gets calibrated. Had to arrange to get my son a ride to school, am late to a clients all because my car battery went dead. Takes hour of wait time to get through to customer service. I'm switching to Draeger tomorrow. Most terrible experience with this device and this company.
Response from Guardian InterlockMay 22, 2023
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. We will have a Guardian Customer Support Expert contact you to see how we can best assist you during this time.
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Ian M.
May 5, 2023
Super friendly and informative
Super friendly and informative. No pushy sales tactics, just facts. Highly Recommended.
Response from Guardian InterlockMay 5, 2023
Thank you for taking valuable time out of your day to leave such wonderful feedback for Thomas! We’re so happy to hear that you had a positive experience and that you felt compelled to share that with us and the Guardian community. We will make sure to let them know they are doing a wonderful job!
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Erin G.
Apr 27, 2023
Great customer service!
I’ve been a client at the Longmont location for some time now. Jen Ward provides the best customer service, she is always friendly and relatable. She has always been great at answering my questions and giving me the right resources!
Response from Guardian InterlockMay 1, 2023
Thank you for taking the time to share your experience with our Longmont, CO Guardian shop. I have forwarded your review to our management team in that area to recognize their outstanding service!
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MATTHEW H.
Mar 29, 2023
The prompt and thurough service.
The prompt and thurough service.
Response from Guardian InterlockMar 30, 2023
Thank you for taking the time to share your experience with our Guardian Customer Support Expert, Solina. I have forwarded your review to our management team to recognize their excellent service!
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JAVIER M.
Mar 7, 2023
Very helpful and knowledgeable.
Very helpful and knowledgeable.
Response from Guardian InterlockMar 7, 2023
Thank you for the kind words! We’re so happy your experience with our Guardian Customer Support Expert, Daniela, went so well. I have forwarded your review to our management team to recognize their outstanding service!
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MIKAEL K.
Jan 4, 2023
My agent Tawana
My agent Tawana. She was very helpful and made the process very easy. Great customer service.
Response from Guardian InterlockJan 5, 2023
Our Guardian Customer Support Experts strive to provide courteous, accurate, and respectful service to all of our clients. Thank you so much for acknowledging Tawana. We will make sure to let them know they are doing a great job!
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James
Dec 19, 2022
HERE WE GO AGAIN IVE BEEN SCHEDULE FOR…
HERE WE GO AGAIN IVE BEEN SCHEDULE FOR A MONTH NOW TO GET MY INTERLOCK REMOVED TODAY 12/19 AND TRAFFIK JAMZ HAS NO ONE THERE TO HELP EVERY SINGLE PERSON IS SICK, TRAFFIK JAMZ SHOILD NOT BE IN BUSINESS ITS AN UNPROFESSIONAL ENVIRONMENT THE OWNER IS LAZY. IVE DONE EVERYTHING GUARDIAN HAS ASKED AMD NOW I CANT GET MY INTERLOCK REMOVED I TOOK THE ENTIRE DAY OFF OF WORK TO DO THIS AND THERE IS NO ONE WHO CAN HELP ME, I CALLED THE GUARDIAN CUSTOMER SERVICE AND IVE BEEN ON HOLD FOR ALMOST AN HOUR THIS IS A CRAPY OPERATION AND WAY TO DO BUSINESS.
Response from Guardian InterlockDec 19, 2022
We apologize for the inconvenience when you initially went to your removal appointment, however, I do show that you were able to get in elsewhere. Please know that we are looking into this and will provide the necessary coaching internally. Someone from the Guardian Executive Resolutions Team is already in contact with you regarding this.
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JONATHAN M.
Nov 29, 2022
Friendly and helpful
The customer service was great! Answered all my questions and found different deals for me.
Response from Guardian InterlockNov 29, 2022
Thank you for taking the time to share your experience with Daniela! They will be pleased to know their exceptional customer service made you feel valued and important to us. This is what Guardian strives to be for our customers, and we are thrilled to hear that Daniela was able to make you feel this way!
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