Guardian Interlock provides ignition interlock systems (also known as "blow and go" or "car breathalzyer" for people who need or want them after a DUI/DWI arrest. We provide high quality services and devices to make the process of installing and using an interlock as easy as possible.
Guardian Interlock (guardianinterlock.com) has 813 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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813 approved reviews, newest moderated first
Robert M.
The install went smoothly
Response from Guardian InterlockAug 13, 2024
Thank you for the kind words! We’re so happy your visit at the Grand Junction, CO Guardian shop went so smoothly. I have forwarded your review to our management team in that area to recognize their outstanding service!
Jr
There is no communication ever!! If you take the time to call in, please be prepared to take half day off work sometimes you may need two days off by the time a response is received been in a lock out for 3 days since I was out of town and missed the appointment called 4 days before leaving with no answer. But they will definitely charge me for missing the appointment. Nothing can be done online, and the Guardian Chat Service never responds or works. If you're trying to make life easy and get back on the road this is not the company for you!
Response from Guardian InterlockAug 7, 2024
We’re sorry to hear of your experience and would like the opportunity to investigate this further to see how we can help. Unfortunately, we are unable to identify your account, so we’ve sent you a private message (through Trustpilot) requesting more information. Upon your response, a Guardian management team member will reach out to see how we can best assist you.
ISAIAH S.
Was rescheduled without my knowledgeable. Receive no phone call or voice mail. Wasn’t give a confirmation on second appt that was reschedule. When call to get phone confirmation of second appt. Was given the wrong time. 3rd appt is my final appt I’ll give the company
Response from Guardian InterlockJul 31, 2024
Our sincerest apologies for the miscommunication. Our notes show the Guardian technician tried to reach you by phone the day of the original appointment.
Michael G.
Tawana was amazing really helpful made the process easy
Response from Guardian InterlockMar 6, 2024
Thank you for the kind words! We’re so happy your experience with our Guardian Customer Support Expert, Tawana, went so well. I have forwarded your review to our management team to recognize their outstanding service!
Heather Q.
Tawana provided me excellent service and valuable information and she is a very friendly and superb agent. Thank you for helping me gain the knowledge I need to make important decisions to move forward with automobile purchase and interlock contract. I appreciate Tawana's professionalism, thank you kindly!!!
Response from Guardian InterlockFeb 26, 2024
Our Guardian Customer Support Experts strive to provide courteous, accurate, and respectful service to all of our clients. Thank you so much for acknowledging Tawana. We will make sure to let them know they are doing a great job!
Skyler S.
I would recommend Guardian interlock based on my initial customer service experience. Tawana went above and beyond with helping me by answering all of my questions and concerns regarding payments, fees, installation etc.. I’m new to this situation and requirement of the state but Tawana (with ease) set up my account and booked installation on two separate vehicles on the date that worked best for me. She was a pleasure to have been helped by and I hope my experience with this company continues to be seamless as well. Thanks Tawna!
Response from Guardian InterlockJan 30, 2024
Thank you for taking the time to share your experience with Tawana! They will be pleased to know their exceptional customer Guardian made you feel valued and important to us. This is what LifeSafer strives to be for our customers, and we are thrilled to hear that Tawana was able to make you feel this way!
B H.
Tawana was great, and I would highly recommend her to help anybody who doesn’t understand the system
Response from Guardian InterlockDec 20, 2023
We’re thrilled to hear that Tawana gave you the stellar service experience Guardian strives to provide all our clients! We appreciate the time you took to leave this review. We’ll be sure to pass along your thoughtful words.
Emily M.
Guardian failed to correctly report my compliance to the state and six years later I my license is being suspended by the state for non-compliance. However I had an IID for 6 months, paid Guardian every month, provided the contact information for the state. Now I have spend 2 days on hold, no one will answer or help me get records. Guardian has failed in their duty to report this info correctly to the state.
Response from Guardian InterlockOct 4, 2023
We’re sorry to hear of your experience and would like the opportunity to investigate this further to see how we can help. Unfortunately, we are unable to identify your account, so we’ve sent you a private message requesting more information. Upon your response, a Guardian management team member will reach out to see how we can best assist you.