JODY A.
The customer service over the phone is…
The customer service over the phone is the worst I've ever experienced in my life and I am 59 years old. On any given day if you have to call them you can expect anywhere from 20 minutes to two hour wait on hold. Then when that representative can't help you, you get put on hold again for another 20 minutes to 2 hour. This is on repeat. When you finally get someone they seem to be helpful and for the most part professional. As far as your car getting locked out for a missed blow. I'm notorious for this and the lockout end date on a holiday (this time I'm locked out on Christmas Day) or weekend. There are times and situations where a person can't get there before the end date then you're screwed. It would be great if you could do something to adjust when the dates and times for lock out happen. Fortunately, most people don't have to be on this program for very long but I myself am a lifer. Be more willing and able to work with us because this is expensive and time consuming.
Response from Guardian InterlockDec 26, 2024
We appreciate your feedback and apologize for the lengthy hold times when reaching out to the Guardian Customer Support Center, your patience is appreciated. Please know that the timing of the lockout is based on your jurisdiction's regulations and cannot be altered by the interlock companies. Also, in many states, an override code is available for a fee to help you avoid the high cost of towing.