GruvReviews of gruv.com

I placed an order on April 30th, 2025 for the Sinners steel boot. I received an email July 1st telling me that my payment failed and to update my payment and they will hold my order for 72 hours (3 days) . When I tried to updated my payment method on a mobile device it wasn't working so I tried on my PC....same issue. I contacted customer service AND my bank to resolve any issues only to receive a new email that the payment failed and two more.... ( my debit card isn’t expired and never had an issue with purchasing/ ordering) Just know I'm pissed and mad at myself for not ordering a backup. I’ve gone down a rabbit hole about the website and finding out that the “add/ change payment method” NEVER WORKED (customer service has written to people saying that it never did work. They l even lied to a customer that they will look into it and fix it…..)

Purchased Jurassic World: Ultimate Collection May 31. Site advertised shipping "next business day". Paid for Fedex shipping - did not receive notice that package was scanned, so I contacted Gruv Thu, Jun 5 to inquire. Their response: > Sometimes the carriers fail to scan the package at the first distribution center, as a consequence, we won't see any updates until it arrives at the second point of scan. If your order doesn't arrive within 5 business days, please let us know to investigate further. Contacted again on Jun 6th about an odd order status of "queueing"? Further, the order detail does not give me shipping number. I have only seen this via emails. How hard can it be to upload shipping numbers back to order system customer sees? Gruvs reply: Thanks for keeping in contact. This is the tracking information. FedEx 289***** *Please note, it may take 24 hours or more to show movement on the FedEx website. Obviously they don't understand it's been > 24 hours. Monday June 9th, I get this gem: > Hope you are doing good. > We are checkin our FedEX deliveries, Could you confirm if you received your order? > IF you dont get it by the end of today, please let us know so We can offer you a solution. I requested a refund of my shipping charges and expedited shipping. > We have refunded the shipping charges. Please allow 1-5 business days for it to reach your bank account. Also, your replacement has been requested and is in the process of being shipped. The replacement order number is GW53****. Please note, it may take 24 hours or more to be able to share the tracking number. Please allow 1 to 5 business days for arrival. Sure Gruv.. I'll be waiting... Do I think I'll get the product this time? No. I don't...

Booked an event and they canceled it less than 48 hours prior, due to receiving a larger group! Will never step foot in this establishment

They created a duplicate order and sent me two box sets. I told them what had happened and they said they would email me a return label. I waited a week checking my junk folder and nothing. I emailed again and they sent it right away. I shipped it back, they got it on the 26th and never refunded me. I emailed them a week later with the order number and tracking number, still haven't refunded me. Also they won't let me delete a credit card I no longer have.

They sent me the wrong disk and now ghosted me. Disk arrived, but it was the wrong one. Sent them emails. No response. Don't trust them with your money.

Gruv is a f-ing scam! They sent me a movie that I never received and won't issue a refund until I return said movie. Every time I explain to them that I never got the movie in the first place they send me a canned response in broken english that they will issue a refund once they receive the disk back. Worst company every! Do NOT purchase from them.

Ordered 4K version of North by Northwest. They advised that the DVD was delivered via USPS in my mailbox...except it wasn't there. Not sure if it got delivered wrong by USPS...but I have seem to have no recourse.

Good selection with great prices. Free shipping.