GruvReviews of gruv.com

Received an email stating I needed to update my credit card information to receive my order. Tried to do that online, but the function doesn't work. I emailed customer service and was told that there was no way to update my payment method online or through customer service, despite receiving an email telling me I needed to do just that. They told me I needed to reorder the product. The product is still listed as in stock on the website, but there is no buy button, so I can't reorder. Poor website functionality, poor customer service.

I have ordered from GRUV many times in the past 2 years. If you order steelbooks from GRUV most likely the item will come in damaged / heavily damaged. A lot of their steelbooks are left over inventory from BEST BUY and the BEST BUY exclusive steelbooks (since BB stopped selling physical media) So if they were damaged steelbooks left over from BB…..guess what GRUV is now selling those same items. Another thing is GRUV is charging full price for steelbooks for that have expired digital copy codes. I have reached out to their customer service before and they are not of much help and just forward you to contact the movie studio. The BIGGEST ISSUE with GRUV is the shipping is the worst in the business!!! Steelbook movies are shipped with very little to NO protection!! Their shipping comes in a paper mailer WITH NO BUBBLE WRAP OR BUBBLE PROTECTION so when shipping going through the network your item / steelbook will most likely be squashed. Check customer pictures and complaints with just a simple google search. Another issue is I have ordered a movies from GRUV and the order will stay pending for a long time (not a pre order) and never gets delivered. I would have to email them and saying what happened to my order to only get a reply back saying that the item / movie is out of stock, but yet it says says “In Stock” & available on their website. GRUV can still redeem themselves if they would take the time to work on proper shipment packaging and not bothering sending steelbooks that are not already damaged as to update their website to a more modern UI.

I had really good luck with Gruv for about 4 years. Anything damage they replaced, no issue. However, my issue is I have a P. O. BOX address and they keep shipping FEDEX instead of USPS. Once FEDEX has package they "correct my street address." I pay for a P.O. BOX for a specific reason, because FEDEX just delivers my packages to the wrong address, all the time. GRUV promised me this would not happen again. Placed an order yesterday, they lied to me. They lost a customer, simple as that. Screw em.

Steelbooks shipped to me in a thinly lined paper bag. Huge waste of time. I posted about my experience on another social media platform and the issue is so widespread that people commented that we should only be allowed to post positive experiences with GRUV because they are so few and far between. Getting GRUV’d is also a common theme.

Damaged Steelbooks galore coming from Gruv. And you know that it’s become, at this point, habitual, to expects a damaged steelbook from Gruv that the name Gruv has now become synonymous with dented/damaged steelbook in the Reddit community. Personally, I’ve preorder the following steelbooks and all arrived damaged: The Departed, Ocean’s 11 through 13, and American Sniper. That is a whopping of 5 back-to-back orders that have arrived dented at the seam, the cover caved, disc holder broken, and everything else you can think of. And why you must ask? Well, Gruv reserves to the lease protected type of of packaging as a way to lower: a measly bubble-padded envelope, and that’s it. ahaha I swear at this point i have nothing else to do but laugh at the situation because i am done with these people. what’s the point to lower their cost in order to pass on a supposed saving onto the consumer, when you’re not willing to protect the product and then you now incure additional costs because of constant returns. What’s is wrong with you Gruv? and if you don’t know what to do to fix this, let me solve the riddle for you: SEND STEELBOOKS IN A BOX!!

I'm tired of Gruv sending me damaged 4k cases, they have to be more secure with their packaging. It's so annoying as a collector. Do better Gruv.

Ordered the new Openheimer DVD on ebay from gruv entertainment. Arrived in a few days in an envelope. The disc did not play. Nothing. Gruv demanded that I print a label and ship it back to them. I have no way to print a label, no computer, mid 70's living in the country with a small 6 year old cell phone. Finally trashed the worthless disc and wrote off the $18 I paid. Decided I cannot trust sellers on ebay and tried to cancel my account. Weeks later am still trying to cancel my account. Recieved a printed label in the mail two days ago. Ha ha. Joke's on me. Bad disc trashed weeks ago. Contacted ebay and the rep I spoke with told me that gruv was blocking me from deleting my account to get revenge for the bad review they recieved. He said that I'm not the only one they've screwed with and that gruv entertainment "has issues". Ebay has been good to deal with in the past but not any more. Still trying to cancel my account... Finally got ebay account canceled. Only took two months. Miss ebay a little but do not miss Being Scammed. Caveat Emptor

Update: If you do purchase from Gruv, I recommend paying through Paypal. As I stated below, I never got responses from them by email, so I thought to finally go through Paypal to request a refund, and they responded immediately through those messages. They said they'd been replying to my emails, but I had nothing in my spam and they supposedly had no error messages on their end showing failed delivery. They accepted my return, though, and issued the full amount back, so they will help you if you actually get ahold of them. But imagine if I hadn't had a third party platform to facilitate the refund - I would have never gotten it because they have no alternative ways of contacting them. Wrote to customer service two months ago and have not gotten a response, despite following up twice since then. Most of the items I ordered arrived in good condition, but I purchased one nice boxed set in a metal container for about $120, and it arrived with a warped edge and beat up metal holding box. I reached out hoping to swap it out, but like I mentioned, it's been two months (going on three) and they have literally not responded at all. I'd be hesitant to buy anything pricier from them because if it arrives in poor condition, you will not be able to get a hold of anyone at this company. It seems they don't monitor their customer service inbox at all.