GruvReviews of gruv.com

Terrible Customer Service, more condescending than helpful even after speaking with a supervisor. Bought a movie from them but later found it on sale at local retail. Tried to cancel the order but they wouldn’t let me and now want me to pay to send it back despite it being still sealed. I would not recommend purchasing from them.

I ordered 3 4k bluray movies and they use some company called Uni Uni for shipping. 13 days later they say they delivered the movies and I got the wrong package! Uni dropped of oregano oil instead of movies an it wasn't my address on the envelope. Uni Uni doesn't have any customer service just a joke of a chat bot. Gruv has not answered 3 e-mails I have sent. My bank is going to get my refund since they won't respond. Buy your media some place else.

I preordered a highly sought-after 4K Steelbook and waited more than a month for it to ship. When it finally did, it was sent to the wrong address. Customer service kept insisting that I should wait for delivery, despite the tracking clearly showing the package had already been delivered to another city hundreds of kilometres away. Once they finally understood the situation, there was no apology and no attempt to make things right. Instead, I received a brief email stating that the item was out of stock and that a refund had been processed. Considering this Steelbook sold out quickly and is unlikely to be restocked, a refund does not make up for the lost opportunity. Very poor customer service experience. I would not recommend purchasing from this company.

Amazing job!! Super professional! Did everything I asked for! Could not have imagined a better wedding and a better party all because of them!!!

I have ordered a considerable amount of my physical media collection from GRUV and have loved their quality, their sales, and speed of delivery. However, I will no longer purchase from their website until they switch delivery services. I, like other reviewers, have had negative experiences with UNIUNI on my past few deliveries and it's soured me on ordering from GRUV. Package was delayed multiple times, incorrect updates on shipping, and when delivered, tossed casually against concrete (didn't result in damage on my order, but can see where others could potentially be). If GRUV stops utilizing this delivery service, they can have my business back. Until then, other suppliers it is.

Ordered $100 bluray set from gruv, they shipped it with UniUni, who delayed delivery then delivered it to wrong address.

Gruv used to be a good site for deals on physical media. However, it's only a deal if you actually receive your item. My last several orders have been with "UniUni", the world's worst delivery service. It claims to be "AI powered logistics", and every step of the way they are the most incompetent and useless delivery service I have ever encountered. That means NONE of my past three orders were delivered successfully. Until Gruv stops using such an incompetent vendor, do not waste your time or energy or money.

They have cheap prices but it shows in their shipping. I’ve ordered multiple Steelbooks and they advertise that every steelbook will be sent in a specialized steelbook “Gruv Guard” box protector. I have never received one of these protective boxes and instead it’s always a crappy bubble mailer. They just straight up lie on their website. Another time I bought 2 copies of the 4k Day of the dead limited edition slip box which can be easily damaged and should be sent in a box…..they sent those in a larger cheap bubbler mailer and I returned them because they arrived damaged. Liars and incompetent. The only thing they have going for them is cheap prices.